Job Description

At Expertise Homecare (Central & West Kent) Ltd we provide care and support to people living in Maidstone, Tonbridge & Malling, Tunbridge Wells & Sevenoaks. We are looking to add to our team a Field Care Supervisor with great experience and leadership skills.

In this role, you will be supporting our care teams to provide the highest levels of community care to support vulnerable adults and children living in the community.

As a Field Care Supervisor, you will be required to travel to different people's homes to undertake spot checks, customer assessments and care calls.

Some of your time will be office based and you will be required to undertake administrative duties to ensure paperwork is completed and updated concisely to reflect our customers' needs and in accordance with our procedures. Time will be spent spot checking, training, and supporting the team. In the event of unforeseen absences or sickness, you will be required to undertake care calls inside your contracted hours.

At Expertise Homecare we value staff's work life balance. Therefore we do not expect our Field Care Supervisors to work over their contracted hours. Your time off will be protected so you can relax and refresh before returning to work.

We are committed to the development and training of our staff so they can achieve their full potential.

Overview:

You will support our customers and carers in line with our agreed ways of working. This will include routine observations, completing reviews, responding to any concerns raised, identifying training needs of carers, or providing support in the field. You will work closely with our team and build supportive but professional relationships. You will also work closely with our office team, and out of hours on call team members to ensure an efficient and high-quality service.

Hours:

Monday - Friday

and

Alternate weekends. You will need to be flexible on your working weekend in case of staff sickness.

You must hold a full UK driving license and you will have the option to use a company car to travel throughout areas we operate in, during working hours. You must be able to get to our office in Maidstone to pick up and drop off the company car.

Responsibilities and duties:

Ensuring that our care teams are operating at the highest standards in line with our company policy and procedures. Working as part of the team to ensure that customer care plans are accurate, up-to-date and reflect the ongoing needs of each customer. Working with our team to address complaints, incidents, accidents, and ensuring continuity of the service. Carrying out face-to-face assessments, meeting deadlines for paperwork completion, and ensuring digital customer care plans are maintained. You will be required to speak to customers and their relatives, health care professionals, carers and take other telephone enquiries. Participation in the on-call rota approximately 1 week-day evening per week as part of your contractual obligations.

During weekends you will be the out of hours On-Call, which may require:

Dropping in to care calls to support carers, spot checking weekend care workers Providing back up for time sensitive care calls if the team are delayed, covering carer sickness when required Meeting customers and/or their relatives to provide support and assistance during the weekend period. Answering some telephone calls at peak periods, however you will not be out in the field if this is the case.

Requirements:

Ability to relocate to Maidstone, Kent. Willingness to work in all areas we cover (as above) and be able to independently travel to these. A minimum of 3 years previous experience working in domiciliary care or support work preferred. NVQ Level 3 in Health & Social Care or willing to work towards qualification. An ability to support and guide our community care team Strong communication skills and people skills A high level of professionalism A full UK driving licence

and

ability to get to our office in Maidstone. Strong English Language and Literacy skills Strong IT Skills Ability to work as part of a team and using own initiative Problem solving skills Flexibility

Benefits of working for Expertise Homecare:

We provide training in mental resilience and a range of other topics, with the aim to equip you with the skills required for this role. Regular support will be provided through supervisions with senior team members Access to support from our Registered Manager, managers, and on-call teams. Robust training and induction (fully paid) Fully funded NVQ qualifications and career progression opportunities following completion of a probation period 28 days annual leave entitlement Regular social events Protected time off. No requirement to work overtime. Flexible working hours considered.
Please note that all roles are subject to Enhanced DBS checks including Adults & Children Barring List Checks. We are not offering Sponsorship for this role.

Job Types: Full-time, Part-time, Permanent

Pay: Up to 27,000.00 per year

Benefits:

Company car Company pension Flexitime Free parking On-site parking Referral programme
Schedule:

Day shift Monday to Friday Overtime Weekend availability
Ability to commute/relocate:

Maidstone, Kent: reliably commute or plan to relocate before starting work (required)
Experience:

supervisory: 1 year (required) care related: 3 years (preferred)
Licence/Certification:

NVQ Level 3 in Health & Social Care (preferred) Driving Licence (required)
Work Location: In person