Job Description

Full job description

Join our dedicated and compassionate team to help make a meaningful difference every day. We are seeking a proactive, organized, and people-focused Field Care Supervisor to lead our frontline support staff and ensure the highest standards of care are consistently delivered.

About the Role

As a Field Care Supervisor, you will play a key leadership role overseeing the daily operations and performance of our support workers across various client locations. You'll be the vital link between management and the frontline, responsible for ensuring smooth service delivery, compliance, and staff wellbeing. This role will be based on a 60/40 split. Three days you will be in the community supporting our staff and customers with two days being on shift.

A Field Care Supervisor is an extremely rewarding job role, where they provide a positive difference to people's lives, and this job role can give enormous satisfaction. A Field Care Supervisor's job role covers all manners of support and help for others; from days out, to medication support, to personal care and companionship. This job role also involves being part of the office team and conducting assessments of staff in the community.

We are looking for someone who is compassionate, respectful, and possesses excellent communication skills. You will need to have a background in care, ideally experience in being a Field Care Supervisor, completed NVQ Level 3, and have a positive attitude towards our values and the aspirations of those you will be supporting.

Key Responsibilities

Team Leadership & Support

Provide guidance, mentoring, and supervision to a team of support workers. Conduct regular field visits, check-ins, and performance reviews. Offer hands-on support during staff shortages or high-need situations.

Service Delivery & Quality Assurance

Monitor and maintain high standards of care aligned with regulatory requirements and organizational values. Respond promptly to incidents, service delivery issues, and staff concerns. Liaise with families, clients, and professionals to ensure individualized care plans are followed effectively. Oversee onboarding and training for new support staff. Monitor staff attendance, punctuality, and adherence to company policies.

Compliance & Reporting

Maintain accurate records, including incident reports, performance logs, and field visit notes. Ensure compliance with health and safety protocols and safeguarding procedures. Report on field activity, staff performance, and client feedback to management.

About You

Proven experience in a supervisory role within the social care, Mental Health, disability, or aged care sector. Strong interpersonal and leadership skills. Ability to manage competing priorities in a dynamic environment. Sound knowledge of relevant legislation and best practice in support work. A current driver's licence and access to a reliable vehicle. Relevant qualifications in health, social care, or disability support (preferred). Excellent problem-solving, documentation, and communication skills.

What We Offer

Competitive salary Supportive and inclusive workplace culture Ongoing professional development Opportunities for progression within a growing team
Job Types: Full-time, Permanent

Pay: From 14.00 per hour

Expected hours: 37.5 hours per week

Job Types: Full-time, Permanent

Pay: From 14.00 per hour

Expected hours: No less than 37.50 per week

Benefits:

Company pension On-site parking
Work Location: In person

Reference ID: FieldSupJul25