Job Description

An exciting opportunity has arisen in the Independent Sector Finance team for a full-time finance officer within the Payments to Providers (P2P)/Direct payments (DP) team. We are looking for a flexible individual who is enthusiastic, willing to learn and a great team player.



Our Finance Officer will provide a high quality and professional financial service in relation to all aspects of services commissioned by Zone Management Teams whilst supporting and assisting the Finance Manager, Independent Sector Finance Lead and the wider Finance Team.



They will be responsible for financial processing of Adult Social Care payments which on an annual basis total circa 90 Million covering Direct payments, Supported Living, Residential care, Intermediate care, Nursing care, Domiciliary care, Day Care. They are also responsible for the financial processing of Health-related care payments which on an annual basis total circa of 35 Million covering Continuing Healthcare (CHC) placements, Funded Nursing Care (FNC) placements, Individual placement patients (IPP) and Interim Health funding arrangements.



To be responsible for maintaining your own continuous professional development by attending relevant training courses with the aim to continuously improve on knowledge and skills.



Once you are trained to an acceptable level, we will be able to offer hybrid working between the office and home working at the managers discretion



In respect of the above payments the team are responsible for dealing with a wide range of client / provider payment queries which at times can be contentious and complex. On average at any point in time there are circa 3000 service users/representatives that the team support including being first port of call for these services. There may be issues about non-payment, incorrect/late payments or other sensitive issues so need to be able to communicate statutory financial regulations and NHS rules in a simplified form to non-finance people.



Production of care home contracts in line with service requisitions from care staff. The post holder has responsibility to ensure all amounts are correct and paid to the relevant providers



Responsible to pay and review own caseload of Direct Payment (DP) service users accounts to ensure they have enough money to pay for the care they require. Overall, the team bring back over 1 Million of unspent DP balances.



Responsible to ensure all providers data is matched up each 4-week period to feed the social care billing process. Part of this includes investigating issues with potentially complex providers payments and ensure all money owed back to the Trust is processed in a timely manner.



Care to join us ?



Torbay and South Devon NHS Foundation Trust is a fully integrated organisation, delivering acute hospital care, community health services and adult social care. As part of this supportive and forward-thinking environment, you will work closely with the Finance Manager and Independent Sector Finance Lead, both of whom bring extensive knowledge and expertise to guide and support your development.



You'll be joining a close-knit P2P/DP team who pride themselves on working collaboratively to provide a professional, courteous and responsive service. Every day, the team supports a wide range of service users, representatives and providers, ensuring they receive the highest standard of assistance and care.



Communicate effectively and sensitively with service users, providers and colleagues, resolving complex queries and providing advice on contracting, payments and direct payment processes.



Analyse discrepancies in Personal Budget spending, manage risk, conduct audits/reviews and ensure accurate, timely financial processes--including reconciliation, coding and data input.



Process high-value transactions across social care and health budgets, ensuring accuracy for statutory reporting, billing, income recovery and provider setup within financial and care systems.



Manage and prioritise a varied workload independently, using judgement to escalate issues when necessary and ensuring deadlines, regulations and audit requirements are met.



Provide training, guidance and day-to-day coordination for colleagues, contributing to improvements in systems, processes and ways of working across the business area.



Handle sensitive case-related duties such as managing death-related processes, overseeing Individual Service Contracts, supporting clients/representatives, and reclaiming excess balances from Personal Budget accounts.