Job Description

Job Summary

We are seeking a dynamic and community-oriented individual to join our team as a Floor Supervisor at our Community Food Hub, 11:30-15:30 (4 hours per day), Monday to Friday. This role blends security, hospitality and supervision, to create a welcoming and safe environment for all visitors. The ideal candidate will be responsible for overseeing daily operations of our Community Lunch, de-escalating any potential conflicts in a compassionate and professional manner, supervising volunteers and ensuring a positive experience for guests.

Key Responsibilities

Safety & Conflict Resolution

Monitor the community food hub space during Community Lunch to maintain a safe and secure environment. Act as a calming presence, using de-escalation techniques to manage any disruptive behaviour as they arise. Work closely with the management team to address any safeguarding concerns and continuously improve the visitor experience.

Community Engagement & Hospitality

Act as the first point of contact for visitors. Address any inquiries from the public and signpost them to relevant services and information. Ensure that the dining area is maintained to a high standard of cleanliness and organisation. Provide a friendly, inclusive environment for a diverse community.

Volunteer Supervision

Support up to two volunteers who are responsible for taking orders. Assist with training volunteers on customer service, safety protocols, and hub procedures.

Person Specification

Essential

Experience in customer service, hospitality, community work, or a related field. Strong communication and interpersonal skills, with the ability to engage with people from diverse backgrounds and with various needs. Experience in conflict resolution and de-escalation techniques. A compassionate and non-judgmental approach to supporting individuals facing difficulties. Ability to work both independently and as part of a team. Basic IT skills for logging reports and communicating with team members.

Desirable

Experience in a supervisory or leadership role. Previous work in a community, social care, or charitable setting. Training in mental health first aid or trauma-informed care. First aid and safeguarding training (or willingness to complete training upon hiring).

Additional Information

This role may require working occasional evenings. A DBS check is required and will be completed upon appointment. Training opportunities will be provided to support professional development. Right to work in the UK required.

How to Apply

If you are passionate about community work and have the skills to create a welcoming and safe environment, we would love to hear from you! Please submit your CV and a cover letter outlining your suitability for the role to info@nourishhub.org.uk.

Application Deadline:

Sunday 1st June, 17:00

Interviews:

Week commencing Monday 9th June.

Job Types: Part-time, Permanent

Pay: 13.85-15.85 per hour

Expected hours: 20 per week

Schedule:

Day shift Monday to Friday
Work Location: In person

Application deadline: 01/06/2025