Job Description

Job Title: Food and Beverage Duty Manager

Location: Hadley Park House Hotel, Telford, TF1 6QJ

Reports to: Operations Manager

Shifts: 30-40 hours per week, shifts from Monday-Sunday on a rota basis, shift times vary from 7am-1am

The Opportunity

If you love giving great customer service and want to lead a dynamic team where no two days are the same, then this is the opportunity for you. You will be responsible alongside the hotel Operations manager for leading and developing our fantastic team of F&B Assistants and our multiple outlets. We run a multi-outlet business which includes a high volume of weddings, conferences, and private functions.

We want to bring a passionate, experienced individual who can drive and support our team in providing the highest level of service and in the next steps of their career. This opportunity will allow you to grow your skillset, find your strengths and your areas for development which we can work with you on!

If you are a hospitality professional looking for their next challenge - we want to hear from you!

What You'll Do

Lead and Inspire: Manage and motivate our front-of-house team to deliver exceptional service across all outlets.

Deliver Excellence: Ensure every guest enjoys a seamless and memorable experience, addressing and resolving any customer concerns.

Team Development: Provide ongoing training to nurture talent and foster a culture of excellence.

Operations Oversight: Plan daily operations, staff allocations, and guest requirements while managing the team through a variety of services.

Event Coordination: Collaborate with event organizers to exceed client expectations at conferences, weddings, and private functions.

Maintain Standards: Oversee health, safety, and hygiene practices, ensuring compliance at all times.

Stock & Systems Management: Manage stock levels, cellar operations, and ensure effective use of POS and other systems.

Who are you?

Essential

Proven experience in multi-outlet F&B operations.

Background in high-volume conference and banqueting environments.

Skilled in team leading and maintaining service standards under pressure.

Proven experience of people management and engaging a team.

Professional and customer-focused with a high standard of personal presentation.

Able to commute by car to Hadley Park House.

Desirable

Personal licence holder

IT skills - POS, Guestline.

Employee Benefits/Perks

28 days paid holiday each year inc bank holidays.

Continuous career development

Staff meals whilst on duty

Access to the company pension scheme and healthcare schemes

When you join Hadley Park House, you join a community from unique backgrounds, all united by pursuing excellence in service and hospitality. Whoever you are, whatever you are passionate about--we welcome you and want you to bring that to work every day. Hadley Park House is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, disability, identity, experience, and everything else that makes you unique.

Job Types: Full-time, Permanent

Benefits:

Company events

Company pension

Employee discount

On-site parking

Schedule:

Monday to Sunday

Experience:

Hospitality: 2 years (preferred)

Management: 1 year (required)

Work Location: In person

Reference ID: F&B Duty Manager

Job Type: Full-time

Pay: From 12.65 per hour

Expected hours: 30 - 40 per week

Additional pay:

Tips
Benefits:

Company pension Employee discount Free parking On-site parking
Schedule:

Every weekend Weekend availability
Experience:

Supervising: 1 year (required) Hospitality: 2 years (required) Customer service: 2 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Application deadline: 15/06/2025
Expected start date: 01/07/2025