Job Description

At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
EVERYTHING YOU NEED TO KNOW
Do you excel in implementing best-in-class planning methodologies and processes, managing change, and influencing senior stakeholders to drive operational improvements? If so, then our Forecasting & Planning Manager role could be perfect for you.
As the Forecasting & Planning Manager, you'll lead and develop a team of experts in Forecasting and Planning, while also being a technical authority in creating Forecasting and Capacity Models. Partnering with Field Operations teams, you'll ensure we have the right resource capacity to deliver exceptional service to our customers.
This is a key role in the planning cycle, where your passion for leadership and innovation will shine.
Key accountabilities in this role include:

• Articulate the 'so what!?': Present key insight and tell stakeholders and colleague why it is important and what it means for them
• Own the Demand & Capacity Planning Process: Engage with stakeholders and business partners on all things workforce planning
• Leadership: Lead a skilled team of analysts and partner with operational teams to drive success.
• Review & Analyse Performance: Identify risks and opportunities through insight and root cause analysis
• Design & Improve Models: Lead the creation and continuous enhancement of Planning and Forecasting models
• Plan Ahead: Produce rolling plans from 3 months out to 3 years, and agree assumptions for sign-off
• Tactical Planning: Manage the 1-week to 28-day planning cycle, optimising resources and highlighting key risks
• Produce Accurate Forecasts: Ensure precision in forecasts and models
• Provide Insight: Lead the team to analyse process, demand, capacity and present recommendations for risk mitigation

HOW WE WORK
You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That's why, we value in-person moments to keep our culture alive but also understand the flexibility working from home can bring. So, you'll usually find us in the office, but working from home is supported, when you need it.
WHAT WE'RE LOOKING FOR
First and foremost, we expect you to have extensive experience in resource planning, particularly in forecasting and capacity planning, ideally within a field operations environment or similar.
You will be a strong analytical problem-solver with proven experience in change management and influencing senior stakeholders.
We are looking for someone with advanced skills in Microsoft Excel, PowerPoint, PowerBI and workforce management software.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
HOW WE'LL REWARD AND CARE FOR YOU
It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to 2,250, which is subject to eligibility)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• 10% monthly discount with Busy Bee Nursery, and one-week free childcare
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two paid volunteering days per year

LET'S GO
We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.

Skills Required