Job Description

Front of House & Admin Support

Location:

Todds Leap Activity Centre

Reports To:

General Manager

Salary:

12-14 per hour (depending on experience)

Hours:

Rota-based, 4 midweek days + 1 weekend day, alternating with 5 midweek days (weekends off every other week)

About Todds Leap

Todds Leap is one of Ireland's leading outdoor activity centres, delivering high-energy adventure experiences for families, youth groups, schools, and corporate clients. Our team creates memorable moments through fun, hospitality, and teamwork, and we're looking for someone who embodies that spirit.

Role Summary

As

Front of House & Admin Support

, you will be the welcoming face of Todds Leap and the backbone of our admin and booking operations. From greeting guests and managing bookings to processing payments and supporting internal departments, you'll keep everything running smoothly and efficiently.

You'll also play a vital role in coordinating training activities across the centre, helping our team stay sharp and up to date.

Key Responsibilities

Front of House

Greet visitors with a warm, friendly welcome Manage check-ins and direct guests as needed Answer phone calls, emails, and messages on social media platforms Keep the reception area clean, tidy, and presentable

Bookings & Customer Service

Handle daily enquiries and take new bookings Send booking confirmations and event details to customers Liaise with kitchen, accommodation, and activity teams to share up-to-date booking info (arrival times, meal requirements, special requests, etc.) Process and take customer payments

Administration & Finance

Issue invoices for group and individual bookings Upload invoices and receipts using Sage Maintain accurate records of payments and bookings Use Excel and other office software to track admin tasks

Training Coordination

Schedule and book external trainers and internal training sessions Prepare relevant training paperwork and records Track and update training logs

General Office Support

Maintain organised and up-to-date records and filing systems Support operational team ahead of group arrivals Post updates or event information on social media (as needed) Help with any additional admin or operational tasks as required

Requirements

Essential:

Excellent communication and customer service skills Organised, proactive, and confident working in a busy environment Professional phone and email etiquette Comfortable using Microsoft Office (Excel, Outlook, etc.) Willingness to learn and support other departments

Desirable:

Experience in a similar admin or office-based role Knowledge of Sage accounting software or similar Familiarity with booking systems or hospitality CRM tools Social media confidence (Facebook, Instagram, etc.)

Why Join Todds Leap?

Be part of a fun, fast-paced and supportive team Work in a unique, adventure-filled environment Opportunities for training and professional development Help create unforgettable experiences for every visitor
Job Types: Full-time, Permanent

Pay: 12.00-14.00 per hour

Expected hours: 28 - 35 per week

Benefits:

Company pension On-site parking
Schedule:

Weekend availability
Work Location: In person

Reference ID: Rec/07-25