Job Description

TO APPLY: VISIT THE ROYAL BALLET SCHOOL WEBSITE -

https://www.royalballetschool.org.uk/information/work-with-us/current-vacancies/

The overall purpose of the role is to provide a professional Reception service at White Lodge, Richmond together with high-quality administrative support to multiple teams.

You will provide a welcoming and friendly reception supported by a good understanding of all activities across the two sites. You will be part of an integral team which manage the reception and public areas of our buildings and provide high-quality support to all departments. Building supportive relationships with all staff ensuring that at key times you are able to provide valuable assistance to others and ensure all school activities meet our high standards.

CONTRACT TERMS:

Hours:

32.5 hours per week. Monday - Friday, 11am - 6pm

Location:

White Lodge, Richmond Park (with occasional cover at Upper School in Covent Garden)

Salary:

23,066.38 per annum (0.81 FTE)

MAIN DUTIES

Be the first point of contact for all visitors to the School Support the Finance team with administrative tasks as instructed Organise cover for Front of House and academic staff during holiday and absences and scheduling planned holiday in coordination with the Front of House team to avoid date clashes Assist School administrators, particularly during peak times Support academic staff during students' examinations as directed Assist with the organisation and coordination of open days, parent meetings and other similar School events Provide administrative support to the Senior Leadership Team, the Executive Assistant, Head of Site Operations, academic staff and School administrators as and when instructed Organise incoming/outgoing post and distribute as directed Liaise with staff regarding group visits Organise taxis, minibus and couriers as required Attend Continuing Professional Development training / INSET Ensure Reception and all common areas are tidy and well-presented at all times Manage and ensure the security of all allocated keys Keep the Front of House Handbook, diary and driver's diary up to date Producing a coherent and helpful handover email for the benefit of weekend Reception based staff Manage stationery and consumables, ensuring stock is kept at a sensible level and replenished as instructed Be a nominated first aider and fire marshal, assisting the Site Services Manager in ensuring compliance with procedural requirements as instructed Taking daily School attendance and fire registers by submitting data into the School's MIS Project management of ballet shoe orders, bills and other delegated initiates as directed Attend and complete assigned tasks at Upper School from time to time.
PERSON SPECIFICATION

Essential Criteria:

Previous experience in a similar customer-facing / Reception role Good administration experience, particularly of supporting varied projects and teams Excellent communication skills and confident telephone manner Friendly, welcoming and approachable Able to deal confidently with the broad range of visitors to the School including students, parents and VIPs Proactive in approach, able to show initiative and to cope effectively with possible situations of conflict, stress and pressure Solid IT skills including broad practical experience of Microsoft Word and Microsoft Outlook Highly organised with close attention to detail and able to manage multiple priorities Ability to work as part of a small team as well as unsupervised, and with initiative Flexible attitude towards duties and working patterns in order to fulfil the requirements of the role Willing to work collaboratively across many departments and develop and maintain positive and supportive working relationships Smart appearance with a professional manner, attitude and approach Interest in working in a multi-site team and able to swap sites for a few days a month Empathy with and a commitment to the aims and ethos of the School.
Desirable Criteria:

Experience in using Microsoft Excel Experience of maintaining databases Experience of working in a School environment An interest in dance or the performing arts.
SAFEGUARDING DUTIES AND RESPONSIBILITIES

The School is committed to safeguarding and promoting the welfare of children and young people and recognises that safeguarding and promoting the welfare of children is everyone's responsibility. The School expects all staff and volunteers to share this commitment to children's safeguarding and to share this child-centred approach. This approach means that staff must consider, at all times, what is in the best interests of the child.

Additionally, the following is expected of all staff:

To uphold the School's policies relating to safeguarding and child protection, behaviour, health and safety and all other relevant policies To promote and safeguard the welfare of children and young persons for whom you are responsible and come into contact with To report any safeguarding concerns using the relevant channels, such as informing the Designated Safeguarding Lead, in a timely and appropriate manner To ensure full compliance with all statutory regulations, particularly the most recent Keeping Children Safe in Education, and to communicate concerns to the Designated Safeguarding Lead, other relevant staff of The Royal Ballet School or local children's services as appropriate.
Note: This reflects the current situation. It does not preclude change or development that might be required in the future.

We're passionate about creating an inclusive workplace that promotes and values diversity. At The Royal Ballet School, we are committed to creating an environment where every one of our employees feels part of our team and can flourish, regardless of their background.

Job Type: Part-time

Pay: 28,389.39 per year

Work Location: In person

Application deadline: 31/07/2025
Reference ID: Front of House Coordinator