Job Description

FRONT OF HOUSE - KOYO WELLNESS

Company description:

KOYO is a full-service holistic health and wellness space blending science, technology and social connection in one convenient location, with the aim of optimising results in accessible luxury. Our holistic approach covers a unique set of services such as cryotherapy, 1-1 assisted stretch therapy, contrast therapy (infrared sauna and cold plunge), recovery compression boots. The concept seeks to promote physical and mental fitness, while optimizing rest and recovery, reducing stress and inflammation, increasing immunity and quality of sleep. Our mission is to revolutionise health and wellness through access to the most advanced technology and treatments, while inspiring individuals to efficiently optimise their health through a blend of science, education, and social connection.

Summary of the role:

The front of house coordinator and trainer is responsible for delivering exceptional customer experiences and guiding our clients through a personal health and wellness experience. You will be required to have a full understanding of KOYO's services and a willingness to undertake specific training in each piece of equipment, and to share your knowledge with customers in order to provide the optimal health and wellness journey.

List of duties:

Guide each customer through their chosen services, ensuring their comfort, enjoyment, and safety at all times.

Proactively build a positive and personal relationship with each and every customer, making a concerted effort to remember their name and health concerns/goals.

Promote and educate customers about the full range of KOYO services, ensuring customers are aware of the health benefits of each offering.

Maintain a high level of aesthetic throughout the studio by inspecting our service rooms pre/post use. Maintain a high level of cleanliness through the studio including reception and restrooms.

Assist with studio outreach initiatives and events.

Greet patients into the space and checking them in using our online booking platform software

Ensuring all customers are provided with the relevant medical forms prior to treatment and ensuring these have been completed

Opening and closing the studio - completing opening/closing daily checklists

Answer customer enquiries via telephone, email, WhatsApp and website messages including booking client appointments

Checking customers out and taking payments

End of day cash up and assisting with invoicing

Essential requirements:

Friendly and confident with people Passion and knowledge about physical and mental health, wellness and recovery. A willingness to promote and adhere to KOYO's core values:

Integrity, communication, flexibility, compassion,

and

teamwork.

Strong customer service and troubleshooting skills Excellent communication skills Sales Organised and able to multi-task Strong time management Able to commute to Richmond Flexibility and understanding of the unique requirements of a new start-up.

Preferred education and experience:

One year in the health, wellness, and/or fitness sector.

Qualifications is a bonus but not essential

Job Type: Freelance

Pay: From 13.00 per hour

Benefits:

Company events Free fitness classes Store discount
Work Location: In person