Job Description

We are seeking enthusiastic and dedicated individuals to join our friendly Pub/Guest House in Hove.

This is a newly created role due to the expansion of the business and a drive towards new business ideas and different growth opportunities. It encompasses a range of different duties with a focus on administrative tasks, as well as face to face hospitality duties. The Gather Inn is both a Bar and Guest House, we have 20 rooms that can host up to 65 people and we also have a function Bar. We are looking for people that can help us to research new ideas, budget plan, help organise events and activities, contact suppliers and potential business opportunities, draft emails and personally assist Management on projects/ day to day tasks.As a key member of our hospitality team, you will play a crucial role in delivering exceptional service to our customers. Your bar responsibilities will include serving food & drinks, maintaining cleanliness, and ensuring a welcoming atmosphere for all guests. The successful candidate will be trained on our property management system and will be involved checking in and out guests, responding to emails and customer queries.An interest in social media/photography/creating website content/blogs & posters would be a huge advantage.We love to have fun but we know that great customer service and professionalism is key. No day is ever the same and that's why we love what we do. The ideal applicant will have a great personality and sense of humour, be flexible and able to turn their hand to anything.This is a hospitality job and so does involve weekend work but we believe in a good work/ life balance and so once fully trained, our aim is to rotate weekend shifts with existing staff to ensure varied hours on weekends and some weekends off.

Skills:

Strong organisational skills

Completer-finisher

Adaptability

Strong administrative skills

Enjoys new tasks and challenges

Problem solver

Research skills

Ability to project manage

Excellent communicator both written and verbal

Able to work alone and use own initiative, as well as part of a team

Ability to prioritise workload

Self motivated

Ability to work under direction of Management but also delegate in their absence

Previous experience in a restaurant/bar/hotel setting is highly desirable

Ability to create website content/regular blogs, create reels/stories on Facebook, Instagram and TikTok would be an advantage but not essential

Duties:

Reception duties - Checking guests in, dealing with enquiries, making bookings, providing quotes Help organise events by contacting suppliers/conducting research Book functions and handle the guests/ book security/ take payments Work with Managers on Guest reward schemes/ new business opportunities Engage with customers to provide an enjoyable experience Serve beverages and food items promptly and efficiently to customers. Maintain cleanliness and organisation of the bar area Handle cash and card transactions accurately Collaborate with kitchen staff and other team members to ensure smooth operations during busy periods Provide exceptional customer service to our guest house guests and ensure each guest feels welcome and wanting to return Respond to emails/requests/complaints in a professional manner Shut/Open the bar with precision
We're looking to cover this role by employing one or two new people and can be a little flexible on hours/days, that's why the range is 12-37 hours. If you have a passion for hospitality and enjoy working in a fast-paced, fun setting, we would love to hear from you.

Please send a CV and cover letter and state if you're looking for part time or full time.

Job Types: Full-time, Part-time, Permanent

Pay: From 14.00 per hour

Expected hours: 12 - 37 per week

Benefits:

Company pension Discounted or free food Employee discount
Work Location: In person

Reference ID: FOH EXEC