Job Description

Job Summary

We are seeking a dynamic and experienced Front of House Manager to oversee daily operations within our hospitality establishment. The ideal candidate will possess strong leadership skills, a passion for excellent customer service, and a comprehensive understanding of food and beverage service. This role involves supervising staff, ensuring high standards of food safety, and creating an inviting atmosphere for guests. The successful applicant will play a pivotal role in maintaining the reputation of our venue through exceptional service delivery and team management.

Duties

Oversee the daily front-of-house operations, including reservations, seating arrangements, and guest relations Supervise and motivate front-of-house staff, including servers, hosts, and baristas, ensuring team cohesion and high performance Coordinate with kitchen staff to ensure smooth food production and timely service Manage customer complaints and resolve issues promptly to uphold guest satisfaction Implement training programmes related to food safety, serving standards, and hospitality best practices Monitor cleanliness and presentation standards across the venue Assist in organising special events or functions as required Maintain compliance with health and safety regulations and food safety standards Support in the recruitment process by participating in interviews and staff onboarding

Experience

Proven supervisory experience within a restaurant or hospitality environment Extensive knowledge of food preparation, cooking, and food safety protocols Experience in team management with strong leadership qualities Background in restaurant or hotel operations is highly desirable Familiarity with food production processes and kitchen experience is advantageous Previous roles involving serving, hospitality, or barista experience will be considered beneficial Demonstrated ability to lead a team effectively while maintaining high standards of customer service and operational efficiency
This position offers an engaging environment for professionals passionate about hospitality management. The successful candidate will be instrumental in delivering memorable guest experiences while fostering a positive team atmosphere.

Job Types: Full-time, Part-time, Permanent, Zero hours contract, Volunteer

Pay: From 12.21 per hour

Benefits:

Company pension Discounted or free food Employee discount Free parking
Ability to commute/relocate:

Chessington KT9 1DR: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have any experience in Caribbean food? Do you have a alcohol personal license? Do you have any experience in making cocktails?
Experience:

Bar management: 1 year (required) Bartending: 1 year (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Location:

Chessington KT9 1DR (required)
Work Location: In person