Job Description

About Us

We are a small, dynamic catering company with a reputation for delivering excellent food and memorable events. Our friendly team takes pride in professionalism, attention to detail and creating a positive experience for every client.

Job Overview

We are looking for a highly organised and personable Front of House Manager to join our team. This is a varied role, perfect for someone who enjoys both client interaction and team leadership.

Duties

Act as the first point of contact for clients, building strong and positive relationships. Manage daily administration including responding to emails, enquiries and managing bookings. Lead and oversee front-of-house operations at events, coordinating front-of-house staff, including servers and hosts, ensuring smooth service delivery. Assist in training new staff members in service protocols and customer engagement Handle customer enquiries, complaints, and feedback professionally to uphold our reputation Collaborate with kitchen staff on food production schedules and menu updates as required to ensure client expectations are met Monitor stock levels of front-of-house supplies and coordinate with suppliers for timely replenishment Lead by example in delivering outstanding hospitality and fostering a positive team environment Uphold company standards of service, presentation and professionalism

Requirements

Proven experience in restaurant or hospitality management, preferably with supervising or team management responsibilities Previous experience in serving or hospitality roles such as catering or event management Excellent leadership skills with the ability to motivate and manage a diverse team effectively Organised and efficient with excellent attention to details and strong communication skills to liaise confidently with staff and customers Able to adapt quickly and think on your feet in a fast-paced environment while maintaining high service standards Proficient in basic admin and computer skills (email, scheduling, spreadsheets).
The ideal candidate will be passionate about delivering memorable experiences whilst maintaining operational excellence.

What We Offer

A supportive, close-knit team environment Opportunities to grow with a small but ambitious business Varied and exciting work, every event is different Competitive pay based on experience

How to Apply

If you're passionate about hospitality, love working with people and thrive in a hands-on role, we'd love to hear from you.

Please send your CV and a short cover letter to info@pinkertonscatering.co.uk with the subject line: Front of House Manager Application.

Job Type: Full-time

Pay: 17.50-19.50 per hour

Expected hours: 20 - 50 per week

Benefits:

Company events Company pension Discounted or free food On-site parking
Licence/Certification:

Driving Licence (required) Personal Licence (preferred)
Work Location: In person