Job Description

Private Medical Clinic | Customer Experience & Team Leadership

About the Role

We are looking for a

Senior Front of House Manager

to play a key role in the day-to-day running of our busy, high-quality private medical clinic.

This is a

hands-on, people-focused leadership role

for someone who enjoys being at the centre of a fast-paced environment. You'll lead the front of house team, support bookings activity and help coordinate the clinic floor to ensure patients receive an excellent experience and the day runs smoothly.

You do

not

need previous clinical or healthcare experience. What matters most is strong leadership, a customer-first mindset and the ability to manage people and situations confidently.

Salary & Progression

32,000 - 40,000 per year

, plus a

performance-related bonus

and

clear opportunities for progression

as the clinic grows.

High performers will be recognised through

bonus, development and future progression

as the clinic continues to expand.

Hours & Working Pattern

This is a

full-time role (40 hours per week)

, working on a rota basis.

Weekend availability is important

, with time off provided during the week.

The Company

Aventus Clinic is a

multi award-winning private medical cosmetic clinic

based in

Hitchin, Hertfordshire

.

We specialise in

advanced hair restoration and cosmetic dermatology

and are known for our personalised, patient-centred approach. Our team delivers high standards of care in a professional, welcoming environment, supported by a modern, well-run clinic.

We take pride in doing things properly, treating patients with respect, and creating a calm, organised experience from the moment they walk through the door.

Our Mission

To deliver exceptional, ethical and patient-focused care in a professional environment where quality, trust and experience matter.

Our Values

Patient first

- every decision starts with the patient experience

High standards

- in service, professionalism and teamwork

Ownership

- we take responsibility and solve problems

Respect

- for patients, colleagues and the work we do

Continuous improvement

- we always look to do better

Coming from Retail or Hospitality?

If you've led teams in

retail, hospitality or customer service

, your skills are highly transferable to this role. Managing busy environments, leading from the front, handling customers with high expectations, solving problems in real time and keeping standards high are exactly what this role requires.

Full training and ongoing support will be provided to help you succeed in a clinical environment.

What You'll Be Doing

Leading and supporting the front of house and reception team. Ensuring every patient has a warm, professional and positive experience. Supporting bookings activity, including taking calls and assisting with enquiries when required. Coordinating patient flow and schedules throughout the day. Managing day-to-day challenges such as cancellations, late arrivals or unexpected changes. Creating and managing reception rotas and providing cover when needed. Acting as a point of contact for more complex patient or customer queries. Working closely with the bookings team to support strong response times and diary utilisation. Helping to keep the clinic organised, calm and running efficiently. Making day-to-day operational decisions independently, escalating only when necessary.

Who This Role Would Suit

This role is ideal for someone who:

Has experience leading teams in

retail, hospitality, customer service or similar environments

. Enjoys a visible, hands-on leadership role. Is confident dealing directly with customers and resolving issues. Thrives in a fast-paced, people-focused setting. Is organised, calm under pressure and adaptable. Is flexible and comfortable working weekends as part of a rota.

Experience We're Looking For

Essential

Previous experience in a supervisory or management role. Strong leadership, communication and organisational skills. A practical, proactive approach to customer service and team support. Availability to work weekends on a rota basis.

Desirable (but not essential)

Experience managing rotas, schedules or diaries. Experience working with bookings, enquiries or customer conversions. Exposure to regulated environments (training provided).

Why Join Us?

This role offers the opportunity to bring your leadership and customer service skills into a professional healthcare environment, where great service genuinely makes a difference to people's lives. You'll play a key role in the clinic's success and have the opportunity to grow with the business.

Job Type: Full-time

Pay: 32,000.00-40,000.00 per year

Benefits:

Company pension Employee discount
Application question(s):

This is a hands-on leadership role involving taking calls and supporting bookings and reception when needed. Are you comfortable with this? Are you available to work weekends as part of a rota? Which of the following best describes your background?
Retail management

Hospitality management

Customer service leadership

Healthcare/clinic management

Other

Experience:

Leadership and Team Management: 3 years (preferred)
Work Location: In person