Job Description

Front of house manager

Quirky Quarter

Liverpool City Centre

Full-time

Location: Duke St, Liverpool, L1 5DR

Overall Goal:

Elevate and manage the full front-of-house experience -- shop, cafe, visitor journey and merchandise sales with a strong focus on creativity, guest engagement, and commercial growth.

Key Focus Areas

1. Shop & Merchandise

2. Cafe

3. Visitor Experience

4. People Skills

? This role requires an energetic "face of the attraction" type -- personable, creative and confident with leading teams and interacting with guests.



Set in the heart of Liverpool city centre, Quirky Quarter is an imaginative and much-loved visitor attraction known for its playful spaces and memorable guest experiences. Visitors consistently compliment the venue's unique atmosphere -- and you'll be right at the centre of it.

We're looking for a creative, people-focused front of house manager to elevate our retail, cafe and overall visitor experience. From developing a quirky, characterful cafe and shop to shaping a more theatrical front-of-house journey and driving merchandise sales both in person and online, this role is all about bringing the space to life.

A realistic and achievable bonus scheme is included.

The Role:

This is a hands-on, multi-skilled role where you'll take full ownership of the front-of-house operation -- shaping the visitor journey, developing the shop and cafe offerings, and leading a team to deliver an exceptional, memorable experience every day. You'll work closely with the General Manager to ensure smooth operations while driving merchandise sales, enhancing guest engagement and maximising commercial opportunities on site and online.

It's essential that you're confident, creative and highly personable, with a natural flair for building rapport with guests, partners and suppliers. Your ability to create an engaging, theatrical atmosphere and develop strong customer relationships will be key to elevating Quirky Quarter's reputation as one of Liverpool's most unique and enjoyable visitor attractions.

Key Responsibilities:

? Work closely with the general manager and operations team to ensure exceptional customer service and smooth execution? Manage booking systems, customer databases, and follow-up processes efficiently? Produce accurate sales forecasting and monthly reports for senior management? Assist marketing efforts including content creation and social media posts to promote merchandise, cafe offering and the overall attraction.? Transform the retail space into a memorable, playful, on-brand experience.? Develop the product range and visual merchandising.? Increase revenue through in-person sales, online sales, and B2B outreach (corporate bundles, wholesale, partnerships, etc.)? Evolve the current basic service into a distinctive, quirky cafe concept aligned with the attraction's identity.? Oversee menu development, presentation, service style and operational standards.? Enhance front-of-house interactions to feel theatrical, playful and mysterious.? Train and lead staff to deliver playful and memorable guest engagement.? Maintain high service levels and solve problems on the spot.

What We're Looking For:

? Proven experience in front-of-house management within hospitality, retail, visitor attractions or similar customer-facing environments? Strong people skills with the ability to create a warm, engaging, and theatrical visitor experience? Experience developing or improving cafe or retail offerings, including visual merchandising or product range development? Confident driving sales across retail, cafe and online channels, with a customer-first mindset? Highly organised with excellent communication skills and the ability to manage multiple tasks and priorities? Comfortable using social media or supporting content creation to promote the visitor experience and merchandise? Proficient with booking/EPOS systems and Microsoft Office? Flexible to work some evenings and weekends as required

What We Offer:

? Opportunity to earn commission through a generous bonus scheme? Autonomy and support to develop your own sales and training strategy ? A small, collaborative, people-first company culture

How to Apply:If you're a natural people-person with a passion for creating memorable visitor experiences, a flair for developing unique cafe and retail spaces, and the drive to grow sales across our shop, cafe and merchandise channels, we'd love to hear from you. Please apply with your CV and a short cover letter outlining your relevant experience.

Additional Information:

? Proof of eligibility to work in the UK is required? Applicants must live within easy travelling distance of Quirky Quarter

Job Types: Full-time, Permanent

Benefits:

? Company pension? Employee discount? Commission on sales

Schedule:

? Monday to Friday? Weekend availability

Experience:

? Front of House leadership in hospitality, retail or visitor attractions: 3 years (essential)? Experience developing cafe, retail or guest experience offerings: 3 years (preferred)

Work Location: In person & remote

Key Focus Areas

1. Shop & Merchandise

2. Cafe

3. Visitor Experience

4. People Skills

? This role requires an energetic "face of the attraction" type -- personable, creative and confident with leading teams and interacting with guests.

Set in the heart of Liverpool city centre, Quirky Quarter is an imaginative and much-loved visitor attraction known for its playful spaces and memorable guest experiences. Visitors consistently compliment the venue's unique atmosphere -- and you'll be right at the centre of it.

We're looking for a creative, people-focused front of house manager to elevate our retail, cafe and overall visitor experience. From developing a quirky, characterful cafe and shop to shaping a more theatrical front-of-house journey and driving merchandise sales both in person and online, this role is all about bringing the space to life.

A realistic and achievable bonus scheme is included.

The Role:

This is a hands-on, multi-skilled role where you'll take full ownership of the front-of-house operation -- shaping the visitor journey, developing the shop and cafe offerings, and leading a team to deliver an exceptional, memorable experience every day. You'll work closely with the General Manager to ensure smooth operations while driving merchandise sales, enhancing guest engagement and maximising commercial opportunities on site and online.

It's essential that you're confident, creative and highly personable, with a natural flair for building rapport with guests, partners and suppliers. Your ability to create an engaging, theatrical atmosphere and develop strong customer relationships will be key to elevating Quirky Quarter's reputation as one of Liverpool's most unique and enjoyable visitor attractions.

Key Responsibilities:

? Work closely with the general manager and operations team to ensure exceptional customer service and smooth execution

? Manage booking systems, customer databases, and follow-up processes efficiently

? Produce accurate sales forecasting and monthly reports for senior management

? Assist marketing efforts including content creation and social media posts to promote merchandise, cafe offering and the overall attraction

? Transform the retail space into a memorable, playful, on-brand experience

? Develop the product range and visual merchandising

? Increase revenue through in-person sales, online sales, and B2B outreach (corporate bundles, wholesale, partnerships, etc.)

? Evolve the current basic service into a distinctive, quirky cafe concept aligned with the attraction's identity

? Oversee menu development, presentation, service style and operational standards

? Enhance front-of-house interactions to feel theatrical, playful and mysterious

? Train and lead staff to deliver playful and memorable guest engagement

? Maintain high service levels and solve problems on the spot.

What We're Looking For:

? Proven experience in front-of-house management within hospitality, retail, visitor attractions or similar customer-facing environments

? Strong people skills with the ability to create a warm, engaging, and theatrical visitor experience

? Experience developing or improving cafe or retail offerings, including visual merchandising or product range development

? Confident driving sales across retail, cafe and online channels, with a customer-first mindset

? Highly organised with excellent communication skills and the ability to manage multiple tasks and priorities

? Comfortable using social media or supporting content creation to promote the visitor experience and merchandise

? Proficient with booking/EPOS systems and Microsoft Office

? Flexible to work some evenings and weekends as required

What We Offer:

? Opportunity to earn commission through a generous bonus scheme

? Autonomy and support to develop your own sales and training strategy

? A small, collaborative, people-first company culture

How to Apply:

If you're a natural people-person with a passion for creating memorable visitor experiences, a flair for developing unique cafe and retail spaces, and the drive to grow sales across our shop, cafe and merchandise channels, we'd love to hear from you. Please apply with your CV and a short cover letter outlining your relevant experience.

Additional Information:

? Proof of eligibility to work in the UK is required

? Applicants must live within easy travelling distance of Quirky Quarter

Job Types: Full-time, Permanent

Benefits:

? Company pension

? Employee discount

? Commission on sales

Schedule:

? Monday to Friday

? Weekend and occasional evening availability

Experience:

? Front of House leadership in hospitality, retail or visitor attractions: 3 years (essential)

? Experience developing cafe, retail or guest experience offerings: 3 years (preferred)

Work Location: In person & remote

Job Type: Full-time

Pay: 22,500.00-30,000.00 per year

Benefits:

Company events Company pension Discounted or free food Employee discount Flexitime Store discount
Work Location: In person