Job Description

Are you passionate about warm hospitality, great service, and creating memorable guest experiences?
The Queen's Arms, a beautiful village pub with rooms bordering Dorset & Somerset, is looking for an experienced and hands-on

Front of House Manager

to join our friendly team.

As a key member of the management team, you'll lead from the front: delivering exceptional service, training and motivating the team, and ensuring every guest, whether joining us for a pint, a meal, or an overnight stay, feels genuinely welcomed.

What You'll Be Doing:

Running daily front of house operations and shifts, ensuring smooth and efficient service Leading and supporting the team during busy service periods, with a strong floor presence Training, coaching, and motivating team members to deliver excellent hospitality Interacting with guests to create memorable experiences and resolve any issues with warmth and professionalism Checking and preparing guest rooms ahead of arrivals, liaising with housekeeping and maintenance where needed Handling cashing up and daily reports accurately Upholding high standards of presentation, cleanliness, and service throughout the pub and rooms

About You:

Previous experience in a similar supervisory or management role within hospitality (pub, restaurant, or hotel) A genuine love of guest interaction and delivering first-class service A natural leader who inspires and supports their team Organised, hands-on, and confident managing a busy shift Strong attention to detail and pride in your work

What We Offer:

30,000 annual salary + approx. 4,000-5,000 annual service charge A supportive and friendly team environment Development opportunities and training Staff discounts and benefits A stunning rural location with a loyal guest following
Job Type: Full-time

Pay: 30,000.00 per year

Benefits:

Employee discount
Work Location: In person