Job Description

We have currently an exciting opportunity for an ambitious and inspiring

Front of House Manager

At Denham Grove Hotel

This role is for someone to take responsibility for Front of House Department within the venue, to ensure the Department delivers a high quality service to the customers, maximising on all sales opportunities and controlling costs and payroll as per budget in order to exceed expectations. By providing leadership and direction, you will ensure delivery of great customer service at best possible cost within brand guidelines and satisfying legal requirements.

The Role:

Understand completely all policies, procedures, standards, specifications, guidelines and training programs. Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times. Achieve company objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of employees and creating a positive, productive working environment. Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. Fill in where needed to ensure guest service standards and efficient operations Continually strive to develop your staff in all areas of managerial and professional development. Implement dynamic operational working procedures, to support the delivery of service excellence Lead monthly management report meetings with the client and build strong relationships with key business leaders Strong detail analysis of service delivery and identify continuous improvements Monitor the team's performance promoting achievements and identifying weaker areas for improvement

The Candidate:

You will currently be in a FOH Manager role or Senior Reception Supervisor looking for your next step and possess an integral understanding of reception management strategy

You will have strong financial and commercial drive with a proven track record of success and results.

You are a self-motivated manager who is highly visible to all areas of the business.

An Industry professional who is looking for a rewarding challenge and takes ownership of running a business.

Strong leadership and communication style with the ability to engage with people at all levels, having a natural coaching and supportive management style.

Hands-on approach and proven ability to work under pressure dealing with guest issues

You will have aspirations to reposition and take this business forward.

You will be well organised and detail orientated

Have a flexible approach and be able to adapt quickly to change.

Must Haves:

Front Office management experience

High level of IT proficiency

Excellent grooming standards

Ability to work under pressure

Experience at training, coaching and developing teams

High level of commercial awareness and sales capabilities

Excellent leadership, interpersonal and communication skills

Commitment to delivering a high level of customer service

Job Types: Full-time, Permanent

Benefits:

Company pension Employee discount On-site parking
Work Location: In person