Job Description

Overview

We are seeking an experienced and dynamic Front of House Manager to support the General Manager and oversee daily operations within our vibrant cafe establishment. The ideal candidate will possess a strong background in contract catering, restaurant or hotel environments, with excellent leadership and team management skills.

This role presents an exciting opportunity to lead a dedicated team, deliver exceptional customer service, and maintain the highest standards of food safety and hospitality. The position involves working in a fast-paced, customer-focused setting where organisational skills and culinary knowledge are highly valued.

We are looking for someone who enjoys being at the heart of the catering operation, a team player that is comfortable interacting with customers and takes great pride in delivering top notch food and service consistently.

We also want someone who is flexible and willing to work weekends, as this contract requires some shifts over the weekend

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and all team members are expected to contribute and cover these shifts.

Duties

Supervise front of house staff to ensure smooth daily operations Oversee food service procedures, including liasing with the Head Chef on food preparation and presentation standards Manage the staffing rota to ensure all shifts are covered Maintain high standards of hospitality by delivering excellent customer service and addressing guest concerns promptly Ensure compliance with food safety regulations and health & safety protocols across all front of house activities Coordinate with kitchen staff to facilitate food production and ensure timely delivery of orders Lead staff training programmes on service excellence, food safety, and hospitality standards Monitor cleanliness and organisation of the front of house area to uphold a welcoming environment Assist in inventory management for beverages and supplies Support marketing initiatives by promoting special events or menu items to enhance guest experience

Requirements

Proven experience in contract catering or restaurant or hotel environments, ideally with supervising or managerial responsibilities Strong knowledge of food preparation, cooking, food safety standards, and culinary practices Experience in team management and leadership within a hospitality setting Excellent organisational skills with the ability to multitask effectively under pressure Knowledge of food production processes and kitchen operations is advantageous Demonstrated ability to lead a team with professionalism and enthusiasm Good communication skills to liaise effectively with staff and guests Flexibility to work various shifts, including evenings and weekends as required
This role offers an engaging environment for passionate hospitality professionals eager to contribute their expertise while advancing their careers within a supportive team.

Job Type: Full-time

Pay: From 36,000.00 per year

Benefits:

Canteen Company pension Discounted or free food Free parking Health & wellbeing programme Life insurance On-site parking Shuttle service provided Sick pay
Work Location: In person