Job Description

Often considered Birmingham's leading non-surgical aesthetic clinic and led by renowned industry expert doctors, Secret Aesthetics is a multi-award winning high-end aesthetic company and one of Birmingham's most established clinics. If you have an interest in the aesthetics and beauty industry then we may be the right company for you.

We are looking for part-time professional and well-presented front of house/reception team members to join our expanding family in a central Birmingham location. Previous patient-facing experience in a high-end aesthetic/private/cosmetic clinic is a bonus however any client-facing experience in the luxury sector such as high-end hotels, restaurants or stores is also just as advantageous.

Candidates must be reliable, punctual, confident with great interpersonal skills and offer flexibility in their working hours. Working hours for this post are 9:30am - 6:30pm Tuesday and Wednesday's. Additional days may be availalbe for the right candidate

Shortlisted candidates will be invited for an interview.

The job role includes:

Welcoming clients and offering refreshments

Using our booking system to manage patients including but not limited to:

Booking in patients Creating patient profiles Rescheduling patients Accurately recording deposits and payments
Communicating efficiently and effectively with clinical staff, directors and patients to ensure a smooth operation of the clinic day-to-day

Dealing with client queries and any complaints in a prompt, polite and professional manner, maintaining exceptional standards of customer service and upholding the company's professional image at all times

Managing telephone and email enquiries, appointment bookings and maintaining accurate client records against the computer database

Taking correct payments and accurately maintaining client accounts, invoices and financial records

Maintaining the required daily checks including stock checks and raising any required orders or issues promptly to the directors

Patient co-ordination which may require cleansing and applying numbing cream pre-treatment

Work harmoniously with other team members

Be familiar with all treatments offered at the clinic to confidently answer non-medical questions patients may have

Being a chaperone if required by the patient

Preparing the clinic for daily opening and closing

Maintaining patient confidentiality at all times

Ensuring the reception area and clinic rooms are always pristine and welcoming

You may be required to get involved in some social media

Minimum Requirements:

Client-facing experience in the luxury market sectors and/or luxury aesthetic clinic sector

Experience in bookings, taking payments, using cash registers

Be computer-literate

Excellent oral and written communication skills

Position offered:

Part-Time

2 per week minimum

What we offer:

From 12.50/hr (during trial period, can increase based on performance, length of time with the company etc)

Discounts on treatments

Bonuses and commissions are possible

Opportunities for growth, development and pay rise

Annual leave for part-time employees is pro-rata and dependent on the number of days offered. This excludes bank holidays as we are open on bank holidays that fall on Tuesdays- Saturdays.

Job Types: Part-time, Permanent

Pay: From 12.50 per hour

Additional pay:

Bonus scheme Commission pay
Benefits:

Employee discount Store discount
Ability to commute/relocate:

Birmingham: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you able to offer flexibility to cover sickness/ annual leave? Do you have previous experience in an aesthetic clinic or luxury/high-end retail/hotel/restaurant sector?
Work Location: In person

Reference ID: SA1