Job Description

At Retirement Villages, we create vibrant communities where residents feel supported, connected, and truly at home. Our teams deliver exceptional hospitality and operational support that make a real difference to the daily lives of our residents.


We are looking for a friendly, organised, and proactive Hospitality & Administration Assistant to join our team on Sundays. This is a varied role that blends front-of-house hospitality with essential administrative support. You'll be the welcoming face of our village, ensuring residents and visitors feel valued, while also keeping our operations running smoothly and safely.


You will be:

A natural people-person who thrives in customer-facing roles Organised, reliable, and able to work independently Calm under pressure, with excellent communication skills

Key Responsibilities

Provide a professional, warm reception service for residents, visitors, and colleagues. Deliver food, beverage, and retail services to a high standard, ensuring every experience is positive and memorable. Manage telephone calls, visitor access, and booking systems for guest suites, event spaces, and meeting rooms. Respond promptly and confidently to fire alarms and first aid situations (training provided). Maintain a safe, clean, and welcoming environment across hospitality and reception areas. Support payroll preparation and general administration tasks for the Village Manager and wider team.

Must-Have Skills & Requirements

Previous experience in both waiting (hospitality service) and reception roles. Ability to drive (due to location and potential duties). Confident and comfortable attending to fire alarms and first aid situations (training provided).

Desirable Skills

First Aid trained Fire safety trained

Our Values

Age Well

- We create a world where everyone can age well.

Community

- We believe in the power of community.

Keep Improving

- We get things done and look for ways to improve.

Invest Wisely

- We treat every penny as our own.

Planet Positive

- We work hard to have a positive impact on the planet.

One Team

- We support one another, succeed, and learn together.

What We Offer

Full training for fire safety and first aid. A supportive and inclusive working environment. The chance to make a real impact in a warm, welcoming community.

How to Apply

If you have the skills, experience, and heart to deliver exceptional hospitality and administration support, we'd love to hear from you. Apply today and become part of a team that makes Sundays special.