We're looking for superstars that shine to join our team.
As part of our front of house team, you will be the first face that our visitors, guests and members see as well as working behind the scenes to deliver a first class event & hospitality experience.
The role is perfect for someone who is enjoys variety within their working day, is organised, passionate about customer care and can bring calm to a busy environment.
We are passionate about delivering fantastic guest experiences so if you'd like the chance to join our team, apply now!
Responsibilities
Creating a five star experience as the first point of contact, meeting and greeting visitors, members & guests
To have full knowledge of the services and products Ruskin has to offer and actively promoting and selling across all areas of the business
Welcoming guests, visitors and members and taking care of them during their visit
Providing guests & members with tours and orientation of the facilities
To grow sales
Ensure the timely, professional and accurate management of customer communication through email, telephone & social media
Professional handling of enquiries and making spa, event & fitness bookings
Accurately maintain and update member management, event management & spa booking systems
Administrative tasks to ensure smooth front of house operations
Preparing and serving refreshments
Skills and Experience
A great attitude and a friendly manner
A minimum of 2 years customer service experience, ideally in a luxury spa, hospitality or fitness environment
Highly self-motivated with initiative and genuine interest in guest satisfaction
Personable
Attention to detail
Written and verbal communication skills
Outstanding time management and organisation skills
Problem solving skills, innovative thinking & initiative
Strong team working skills and enjoying working in a team environment
Willingness to learn in a dynamic, fast moving environment
Excellent IT skills
Benefits
Free fitness club membership
10% off food (on shift)
10% off spa treatments
Pension Scheme (subject to eligibility)
Candidates must be available to work across all of our hours from 6am - 9pm weekdays & 7.30am - 7:30pm weekends.