Job Description

Job description

At FreshMex, we pride ourselves on our brand & passion for fresh food. If you love working in hospitality, have excellent communication skills, love life to the full & are looking for a structured career, FreshMex could be the place for you.

We're looking for a hands-on, passionate & energetic Front of House Supervisor to join our growing company & experienced existing team.

Supervisor - Front of House

Role:

full-time (30 - 35 hours) and working on a schedule basis with rotating weekends off.

Pay:

13.25-13.75 per hour + Tips

Reports To:

General Manager

Job Overview:

Facilitating a positive customer experience and ensuring high standards are maintained when it comes to customer service and satisfaction.

Help to ensure the smooth running of front of house area: from takeaway till to restaurant pass

Issue instructions in preparing, cooking and portioning well-prepared meals

Overseeing food pass and ensuring standards are met at all times.

Responsibilities and Duties:

Able to manage the Front of House team and plan duties according to demand Assist front of house team with training and service Liaise with Restaurant and kitchen teams to ensure customer satisfaction and smooth service Undertake checks on food standards Ensure stock levels are well maintained Read food orders and portion, plate and bag food for Restaurant, Takeaway and Deliveroo sales. Maintain a clean and orderly front of house area Ensure all food and other items are stored properly & no cross contamination exists. Comply with sanitation & hygiene guidelines Escalate any customer, HSE, staff or other issues to the manager where appropriate for resolution

Skills needed OR willing to learn:

Proven experience in front of house role Proven experience in a leadership position or in a senior role. Able to follow set procedures and menus Knowledge of health and safety rules in a restaurant (HACCP, COSHH, fire safety etc) Able to operate and maintain basic equipment & utensils Knowledge of food service in busy environment - in-house and takeaway A strong team player with good communication skills Confidence to engage with customers when preparing meals or over the phone Availability to work different shifts, including weekends if required Patient with an ability to stay positive under pressure

Why choose FreshMex?

Our staff take pride in the products they serve, knowing that everything we sell is made fresh in-house! We also offer:

Competitive pay + tips Pension scheme Tight knit team and company-sponsored work nights out Free or discounted food Fixed days off and flexible rotas
Job Types: Full-time, Permanent

Salary: 13.25 - 13.75 per hour + Tips

Job Types: Full-time, Permanent

Pay: 13.25-13.75 per hour

Benefits:

Company pension Discounted or free food Employee discount Referral programme
Ability to commute/relocate:

Edinburgh EH3 9AN: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person