Job Description

BW-Trophies.com

is seeking a confident, proactive, and driven

Sales & Account Manager

to join our team

from mid-February

. This is a

full-time, office-based role

(no working from home), ideal for someone who thrives in a fast-paced environment, thinks on their feet, and takes ownership of their responsibilities.

You will work

directly alongside the Directors in the same office

, contributing to

overall company targets

and becoming an

additional face of the company and a go-to point of contact

for both customers and internal teams. Our busiest period begins in

April

, and

overtime may be required during peak seasons

.

This role would particularly suit someone with an

interest in sport, competitions, and achievements

, who enjoys working with customers celebrating success.

The Role

This is a varied, hands-on, and public-facing role with responsibility across sales, account management, and operations. Duties include:

Working closely with the

Directors

to support and achieve company-wide sales targets Acting as an

additional representative and trusted point of contact

for the business Managing and maintaining your

own portfolio of customer accounts

Proactively

chasing leads, following up enquiries, and converting opportunities into sales

Identifying and securing

new business opportunities

Handling customer enquiries and orders via

phone, email, WhatsApp, and social media

Delivering outstanding customer service with an

excellent, professional phone manner

Managing customer relationships from initial enquiry through to

order completion and delivery

Chasing customer deliveries

and ensuring deadlines are met

Ordering goods from suppliers

and liaising with them to meet customer requirements Assisting customers

face-to-face

in the showroom Creating and editing customer logo artwork for personalised products using

Photoshop / Adobe Creative Suite

Representing the company at events or trade activities

when required Supporting day-to-day office operations and completing ad hoc duties as required
Full training will be provided.

Skills & Experience Required

Must be fluent in English

with strong written and spoken communication skills. Background in

sales, account management, or customer service

Confident, approachable, and professional phone manner Strong relationship-building and customer service skills Excellent computer skills, including

Photoshop / Adobe

(essential or strong advantage) Highly organised with strong attention to detail Able to think on your feet, problem-solve, and remain calm under pressure Proactive, self-motivated, and comfortable working towards company targets Interest in

sport, awards, competitions, or achievements

is a strong advantage

Working Hours

Full-time, office-based position

Hours:

9:00am - 5:00pm

, with a

30-minute lunch break

Overtime may be required during busy seasonal periods

This is a long-term position for someone who wants to be

trusted, visible, and an integral part of the day-to-day running of the business

.

Job Types: Full-time, Temp to perm
Contract length: 12 months

Pay: 26,325.00 per year

Work Location: In person