Job Description

Gas and Heating Breakdown Engineer - Keep homes safe, warm, and compliant across our property portfolio - Location: Chesham & High Wycombe + travel
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, we're proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we've brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future.
About the Role/team
Due to growth within our Direct Labour Operations (DLO), we're excited to announce three new positions within our Gas and Heating Breakdown team. You'll play a vital role in ensuring our homes are safe, warm, and compliant by delivering gas servicing, diagnostics, and repair services to our customers.
You'll work independently across our extensive property portfolio, delivering first-class solutions with a focus on excellence. We'll equip you with everything you need to succeed, including a fully stocked van, fuel card, mobile phone, tablet, PPE, and branded workwear.
Key Responsibilities:

• Perform gas servicing, diagnostics, and breakdown repairs across domestic appliances
• Ensure compliance with health and safety legislation and company policies
• Deliver excellent customer service with a focus on achieving first-time fixes (95%+)
• Manage van stock and equipment effectively
• Accurately complete job paperwork and reports
• Travel across our operating area including Buckinghamshire, Bedfordshire, Berkshire, Cambridgeshire, Hertfordshire, Oxfordshire, and surrounding regions

What We're Looking For
Must haves:

• Proven expertise in gas breakdowns across a variety of appliances
• ACS Gas Qualifications: CCN1, CENWAT, HTR1, CKR1, CPA1
• Competence in electrical work relating to heating systems
• Strong problem-solving skills with a methodical approach
• Full valid manual driving licence

Nice to haves:

• Unvented G3 qualification

For added brilliance:

• Confidence working independently across a mobile patch
• Passion for delivering safe, warm homes and excellent customer service
• Social housing experience

Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary: 43,576 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme - up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan - claim up to 1,800 for everyday health costs (plus free kids' cover)
• Life cover and income protection
• Flexible working - modern offices, free parking & EV charging

And that's just the beginning! We're also thrilled to provide:

• 30+ qualified Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer-recognition rewards platform
• Paid professional subscription (one per year)

Working Hours & Additional Pay

• Monday to Friday, 08:00 - 17:30
• Participation in overtime and out-of-hours rota, with potential to boost base salary.
• Rota designed to balance manageable schedules with earning opportunities

And that's just the beginning! We're also thrilled to provide:

• 30+ qualified Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer-recognition rewards platform
• Paid professional subscription (one per year)

Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Darte: 01/12/2025
We are a growing, values-driven organisation with a clear social purpose.
Our commitment is long-term: to our colleagues, residents, and communities. We want to be a place where people love to work, where everyone can belong, and where professionalism and passion shine through in everything we do. If you'd like to make a real difference to people's lives while developing your career in a supportive and inclusive environment, we'd love to hear from you!

Skills Required