Job Description

About Us

The Norway Inn is a celebrated pub and dining destination in the heart of Perranarworthal, renowned for its warm hospitality, great service and locally inspired cuisine. With four charming guest rooms and breakfast service each morning, we pride ourselves on being more than just a pub - we're a cornerstone of the community.

As proud members of the

British Institute of Innkeeping (BII)

, we believe a great pub sits at the heart of every community. We champion career progression and professional development, creating opportunities for our team to grow and thrive.

The Role

We are seeking an

experienced and inspiring General Manager

to lead a team of 24+ dedicated professionals and oversee all aspects of daily operations. This is a hands-on leadership role for someone who is passionate about hospitality, committed to excellence, and driven to mentor and develop others.

You'll not only manage the business but also nurture talent, guide apprentices, and foster a culture where careers flourish. If you believe pubs can change lives and communities, we want you on our team.

Please note:

This position does not include live-in accommodation.

Key Responsibilities

Leadership & Development:

Motivate and mentor your team, champion apprenticeships, and create a positive, growth-focused environment.

Operational Excellence:

Oversee staffing, inventory, compliance, and financial performance.

Guest Experience:

Deliver exceptional service and ensure every guest leaves with a smile.

Community Engagement:

Build strong local relationships and represent The Norway Inn at community events.

Marketing & Promotion:

Collaborate on social media campaigns, events, and partnerships.

Financial Management:

Monitor weekly P&Ls, roats, control costs, and maximise revenue.

Quality & Standards:

Maintain top-tier cleanliness, safety, and sustainability practices.

Technology:

Confident in till programming, reporting and cloud systems.

What We're Looking For

Proven experience in pub or hospitality management. Strong leadership and communication skills. Passion for customer service and community engagement. Ability to work flexibly (evenings, weekends, holidays).

Personal Licence Holder

(or willingness to obtain). Knowledge of cellar management, food safety (Level 3 preferred), and allergen awareness. Financial acumen and tech-savvy approach to operational efficiency. Commitment to sustainability and reducing environmental impact.

Benefits

Weekly pay and competitive salary. Performance-based bonuses paid weekly so the pay is uncapped. Staff discounts on food. Company pension. Free on-site parking. Opportunities for career development and progression.

How to Apply

If you're a motivated leader who shares our passion for pubs, people, and community, we'd love to hear from you. Please apply including details of your experience, current role and location.

Join us at The Norway Inn and Inn Cornwall to help shape the future of great British pubs.

Job Type: Full-time

Pay: 35,000.00-45,400.00 per year

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Work Location: In person