Job Description

Job Overview

We are seeking a dedicated and detail-oriented Service Administrator to join our team. The ideal candidate will play a crucial role in ensuring smooth operations by providing exceptional administrative support. This position requires strong communication skills, both verbal and written, as well as the ability to analyse data and effectively manage customer interactions. A multilingual background, particularly in English and German, is highly desirable.

Duties

Manage incoming calls and respond to customer inquiries with professionalism and courtesy, demonstrating excellent phone etiquette. Accurately enter data, order processing, into the system, ensuring all information is up-to-date and organised. Assist in upselling services to customers by identifying their needs and recommending appropriate solutions. Communicate effectively with team members and customers to facilitate smooth service delivery. Analyse customer feedback and service metrics to identify areas for improvement. Maintain a friendly and professional demeanour while handling customer complaints or issues. Support the administrative team with various tasks as needed to enhance overall efficiency.

Qualifications

Proven experience in an administrative role or customer service environment is preferred. Microsoft and Excel experience is essential Strong communication skills in English; proficiency in German languages is essential. Ability to analyse information and make informed decisions based on data. Excellent phone etiquette with a focus on providing outstanding customer service. Bilingual candidates are encouraged to apply, particularly those fluent in German. Proficient in data entry with attention to detail and accuracy. A proactive attitude with the ability to work independently as well as part of a team.
If you are passionate about delivering exceptional service and possess the necessary skills, we invite you to apply for this rewarding opportunity as a Service Administrator.

Job Type: Full-time

Pay: 25,000.00-25,500.00 per year

Benefits:

Canteen Casual dress Employee discount Free parking On-site parking Store discount
Experience:

Customer service: 2 years (preferred) Customer relationship management: 1 year (preferred)
Language:

German (preferred)
Work authorisation:

United Kingdom (preferred)
Willingness to travel:

100% (preferred)
Work Location: In person