Job Description

VISION OF THE ROLE:

Responsible for set-up, maintenance and operation of the retail and golf department. To assist and serve our members/guests with the requested retail, reception and golf experience ensuring service excellence and maximises each sale opportunity for department and club. A knowledge of golf is essential and applicants should hold a current EGU Golf Handicap.

MEASUREMENT OF SUCCESS:

The Golf Operations Assistant will be measured against key criteria:


Operating profit (derived from retail income)


Customer loyalty measured by Net Promoter Score (NPS)


Retail audit


Head Professional reviews, operational feedback, and personal objectives

RESPONSIBILITIES:

Operations


Reviews daily bookings, tee times, lessons, societies and events. Greets customers using name where possible. Offers customers playing options and informs of daily offers and promotions. Answers questions relating to retail and golf issues. Processes all telephone enquiries, green fee and other payments in a professional manner. Reconcile all transactions and process orders through the ESP/check order system in an appropriate manner. Offer assistance to customers on merchandise and facilities on offer. Complete daily tasks and duties in a timely fashion. Replenish shop stock and update promotions daily, ensure stock is secured out of hours. Maintain and well-presented retail area, with all items bar coded and security tagged. Maintain the highest level of security never leaving the retail area unattended. Completes opening and closing procedures as per shift. Assist in the training and development of new or less experienced colleagues. Ensure compliance with all BGL Health & Safety procedures.

People


Ensure personal level of compliance within the BGL Academy is 100% at all times.

Maintain a strong network with fellow BGL golf retail colleagues to support robust collaboration.

Financial


Ensure all BGL procedures and policies are adhered to.

Customer Experience


* Ensure that all teams in golf retail consistently deliver outstanding service levels to achieve maximum customer satisfaction.