Job Description

We are hiring! We are looking to recruit a Marketing Insight Analyst to join our team here in the Support Centre in Watford. Although this role is not part of a formal graduate scheme, it would be best suited for a recent graduate.

Key Responsibilities:

Working closely with other members of the Insight team to put the customer at the heart of everything we do Utilise our customer data to generate comprehensive reports and actionable insights, helping to drive company- wide understanding of our customers Develop and manage reporting for TradePro, our Trade loyalty scheme, supporting this with additional insight and analysis to optimise customer engagement and programme effectiveness Support reporting on our Voice of Customer CSAT programme, ensuring business decisions are informed by customer perspectives Design and generate regular reports and dashboards that facilitate well-informed decision-making across the organisation Employ appropriate metrics and data visualisations presenting information in a clear and accessible manner for all stakeholders Provide analytical support for a wide range of business questions and topics Conduct thorough investigations and present clear, evidence based conclusions on diverse business topics Provide the Marketing teams with data driven insights into customer behaviour and cross channel metrics Offer cross channel support to enhance and optimise the multichannel customer experience Stay informed about macro economy, retail and customer trends and leverage these insights to drive the business forward. Deliver timely reports on macroeconomic indicators, including Consumer Confidence Undertake regular competitor visits to understand and report competitor activity to help identify trends, threats and opportunities Present impactful insight to senior management and Executive leadership Refine coding standards and implement advanced techniques to accelerate analytics and enhance code clarity and comprehensive across the function Utilise AI to expedite coding and analysis, and provide a starting point for new projects

What are we looking for:

Education to degree level with at least A level Maths. Numerical degree and spreadsheet or analytical language skills. (Preferred) Advanced spreadsheet and data handling. Strong analytical skills combined with confident communication skills An understanding and interest in the basics of analysis. Team Supporter. Confident presenter. Ability to derive and explain logic. Ability to work at pace and to be flexible. A desire to deliver accurately and on time.

What can we offer you:

You'll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.

We'll also equip you with a benefits package that includes

Competitive bonus Save-as-you-earn scheme Contributory pension scheme Colleague discount Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme


Our widely recognised wellbeing strategy is something we're proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an EmployeeAssistance Programme, financial education & loans, and access to parental, menopause and fertility support.


By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn't put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.


We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.


About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of 1.6bn across 230 stores delivered by 8,000+ colleagues.


But it is the Wickes culture that we are really proud of. It's a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we'll make you feel right at home.

Vacancy Reference #

Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form.