Job Description

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Position

Main Responsibilities

Build and continually develop relationships with all group employees Respond to 1st line day to day internal IT issues, prioritising as necessary, to ensure users are in a position to work efficiently. Ensure that those concerned are kept informed of progress and status using appropriate methods. Assist all employees on the use of IT equipment, IT software and IT security Ensure that all systems are secure from virus, hacking and similar attacks taking advice from third party IT support companies where necessary Understand and assist in the management of software used around the group to ensure down time is kept to a minimum Liaise with third party IT support companies, software and internet/telecoms providers on matters requiring assistance beyond in-house capabilities Report any trends or serious matters to the Head of Group Operations for further investigation. Configuration of new PC's, laptops and mobiles ensuring relevant software is installed according to the user's requirements. Assist with configuration and systems setup of new offices or changes to existing offices Assist with the research and implementation of IT based projects when required. Remain up to date with current IT trends and knowledge as appropriate Build and maintain an excellent understanding of the software used around the group to ensure we are achieving maximum efficiencies at all times. Assist with implementing updates to software and processes to improve efficiencies throughout the group
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Requirements

Necessary Skills / Knowledge

a.IT Knowledge - IT knowledge of operating systems, cyber security principles, hardware and software installation and maintenance.


b.Technical Proficiency - knowledge of operating systems such as Windows and the M365 suite.


c.Problem solving attributes - strong troubleshooting skills.


d.Great customer service skills - excellent communication skills to assist non-technical colleagues.


e.Organisational skills - ability to multitask and prioritise effectively.

Desirable Attributes

a.Team player - ability to work well within a team and collaborate with colleagues.


b.Attitude - a positive attitude and a willingness to assist others.


c.Reliability - dependability in completing tasks, meeting deadlines with a strong work ethic.


d.Initiative - proactive approach to identifying and solving problems.


e.Adaptability - ability to work flexibility when handling a variety of tasks and adapt to changing priorities.


f.Eagerness to learn - a strong desire to continuously improve technical skills and knowledge.

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Other information

Job Type & Working Hours

Full-time, 35 hours per week, on-site


9am to 5pm, Monday to Friday, including one hour lunch break


Salary 25,000