Job Description

Trainee IT Support Assistant A Great First Step into Tech

Location: Central Milton Keynes | Hours: Full-time, 35 hours per week | Monday to Friday

Do you enjoy solving problems and making life easier for others, especially when it comes to technology?

If so, we'd love to hear from you.


At MacIntyre, we support people with learning disabilities to live life their own way and we know how important it is that our staff have the IT systems and tools to make this happen. We're offering an exciting entry level opportunity as a Trainee IT Support Assistant at our Head Office in Central Milton Keynes.


Whether you're a recent graduate or someone from a customer service or call centre background looking for a career change, this is your chance to learn hands-on IT support in a supportive, people-first charity. You don't need lots of IT qualifications, just a genuine interest in technology, excellent communication skills, and a commitment to helping others.

What You'll Be Doing

As part of our friendly and experienced IT team, you'll support over 1800 users across MacIntyre using a range of tools including our helpdesk system, instant chat, remote access, and telephone. You'll gain real hands-on experience across:

Helping staff with login issues and accessing core systems Supporting users across Microsoft 365 (Teams, SharePoint, Outlook, Word, Excel, etc.) Managing user accounts creation, permissions, password resets Troubleshooting Wi-Fi, broadband and connectivity problems Escalating faults to third-party suppliers and learning from resolutions Installing and maintaining IT equipment laptops, routers, PCs, printers Supporting site relocations and the setup of new equipment Working with teams across the organisation (Data Protection, Finance, Health & Safety)

You'll also learn about IT security, compliance protocols, and how IT underpins the delivery of great support to people with learning disabilities.

About You

You don't need to tick every box, but we'd love to hear from you if you have most of the following:

A genuine interest in IT and developing your skills A degree OR practical experience in a tech-savvy/customer-facing role (e.g. retail, call centre) Familiarity with Microsoft 365, especially Teams, Word, Excel and SharePoint Organised, with a logical approach to solving problems Excellent written and verbal communication skills Friendly, calm under pressure, and able to explain tech simply to non-technical users Knowledge of IT concepts such as user accounts, internet connectivity, and data security A UK driving licence and access to a car (preferable but not essential)

Above all, we're looking for someone who shares our values: kindness, respect, honesty and ambition.

About us

MacIntyre is a national charity which supports over 1,200 people with a learning disability and/or autism.


We were founded in 1966 by the visionary parent of a child with disabilities and have been growing steadily ever since.


We celebrate and develop everyone's unique gifts, talents and contributions.

Training and Development

Our training programme is tailored to support you and the development of your career from day one all the way through to any professional qualifications you wish to undertake. MacIntyre' aim is to empower our people to become the best that they can be and provide them with the tools to develop themselves personally, going beyond their technical ability and out with their field of expertise to become the leaders of our future.

Pay and Rewards

We provide a range of benefits to reward and thank our staff which includes:

Free parking from January, 2023 Six weeks' annual leave including statutory public holidays Workplace Pension scheme MacIntyre will contribute 3% of your salary to all eligible employees MacIntyre Staff Savings Scheme Employee Assistance Plan (EAP) to support your health and wellbeing Health Cash Plan which provides money back on core health treatments such as: optical, dental, physiotherapy, chiropody (at reduced cost) MacIntyre Sick Pay (qualifying period) Life assurance scheme offering valuable benefits to your dependents MacIntyre Rewards Scheme which recognises and rewards staff MacIntyre Perks which offers up to 6% discount off leading retailers including Tesco, Curry/PC World, Costa and many more Access to the Blue Light Card which offers thousands of amazing discounts online and on the high street for emergency and social care staff. Enhanced DBS Certificate (cost paid by MacIntyre)

How to apply

If this job sounds like the right fit for you, click on the Apply button on the MacIntyre website, complete some brief details and upload your CV.


Alternatively if you would prefer to complete a manual application form, call us 01908 357 016 and we will send an application form to you.

Please note:

we reserve the right to close this advert early if we have received a sufficient number of applications, so don't delay, apply today.

Safer Recruitment and Diversity statement

MacIntyre safeguards and promotes the welfare of children, young people and vulnerable adults. Therefore we work with successful candidates to complete appropriate checks prior to joining.


MacIntyre is committed to promoting equality, encouraging diversity and embracing inclusion among our workforce. We want our workforce to be truly representative of all sections of society and the people we support. As part of this commitment, our accessibility toolbar allows you a number of options: read adverts in another language (including Welsh for our Services located in Wales), change the font to Open Dyslexia, change the colours, and many others. Just click the button marked "Accessibility" at the top of the screen.