Job Description

Overview

This is a fantastic opportunity for someone looking to grow their IT career in a hands-on, fast-paced environment. As IT Support Assistant, you'll play a vital role in ensuring the smooth running of our IT infrastructure while gaining broad exposure to real-world systems and business operations. You'll work closely with our experienced Head of IT, who is committed to mentoring and supporting your development.

Key Responsibilities

Provide first-line support for hardware, software, and network issues. Configure and maintain laptops, desktops, mobile devices, and printers. Support users with common applications (e.g., Microsoft Office). Perform basic Active Directory tasks such as account creation and password resets. Troubleshoot network connectivity problems (wired and wireless). Carry out routine system checks and preventative maintenance. Assist with IT-related projects and system upgrades. Learn and support the business's core FileMaker database system, contributing to automation and process improvement initiatives.

What We're Looking For

Essential Skills & Qualifications

Demonstrated interest in Information Technology (through work, study, or personal projects). Basic understanding of: Windows Server and desktop operating systems PC hardware components and troubleshooting Network principles (e.g., TCP/IP, wireless access) Active Directory fundamentals Familiarity with standard office software such as Microsoft Office. Strong analytical and problem-solving skills. Ability to explain technical concepts to non-technical users. Self-motivated, with the ability to manage tasks independently and as part of a team. 1-2 years' experience in an IT support role or relevant educational background.

Desirable Attributes

Exposure to scripting languages (e.g., PowerShell, Python). Understanding of relational databases and system workflows. Organised, reliable, and punctual. A positive, proactive attitude with a willingness to learn. Helpful and patient when dealing with end users.

Development & Growth Opportunities

This role is designed to evolve with the right candidate. You'll be encouraged to:

Take ownership of support areas as your confidence grows. Receive training in FileMaker development - a rare and valuable business skill. Get involved in automation and digital transformation initiatives across departments. Gain real-world experience with infrastructure, networking, and software administration.

Why Work With Us

At RDO, we're committed to investing in people. You'll join a supportive, forward-thinking team where learning and growth are part of our culture. We offer:

Mentorship from an experienced Head of IT. Diverse exposure across systems, software, and hardware. Opportunities to shape internal processes and support innovation. A positive, team-oriented environment where your input matters.
If you're ready to take the next step in your IT journey and want a role where you can make an impact, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Bereavement leave Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Sick pay Store discount
Schedule:

Monday to Friday No weekends
Work Location: In person