Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for an experienced Guest Service Manager at our
Holiday Inn
in
Bristol City Centre
. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment our guests step into one of our hotels, they walk into a genuinely memorable experience. As our Guest Service Manager you'll deliver this through the management of all aspects of the Food Beverage Function (Restaurant, Bar, Room Service and Conference Events) and you will be required to oversee the running of the Front Office operation of the hotel (This includes Reception, Concierge and Nights Team), providing support to the whole team, you'll be vital in driving our standards forward and implementing changes to assist in providing true hospitality for our guests whilst increasing our profit growth.
Join us and enjoy the following benefits:
Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
Employee Assistance and Welfare Program
Health Plan
Life Insurance
Cashback and discounts on the leading high street retailers
Complimentary Meals on duty
Employee of the Month and Employee of the Year celebrations
Recommend a friend scheme
Excellent Training Development
What will your key responsibilities and duties be:
Pleasant personality excellent presence
Effective communication skills and problem solving skills
Ability to conduct training, motivate, coach guide associates
Great knowledge of hotel operating systems (including Opera, Micros, mobile check-in) and MS office application software
Well-organized great follow up skills and exemplary leadership traits
To manage and guide of our Food Beverage and Front Office Departments; to ensure the smooth delivery of services daily, providing effective leadership and training to meet business requirements and our company objectives;
Coverage of our Restaurant, Bar, Room Service, Reception and Conference Events.
Ensure that each our guests receive a high level of personal attention throughout their dining process, plus any other interaction that our Food Beverage or Front Office Team may have with our guests.
Attention to detail in relation to food safety awareness and record keeping.
Able to maintain our brand standards in relation to Service, Set ups and our Loyalty programme
To cover duty management shifts in the absence of other Head of Departments.
To recruit, engage and retain our colleagues through effective performance management, and to assist with the daily admin according to company policy and procedures.
How will you achieve this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.
True Attitude
: being caring, wanting to make a positive difference, and building genuine connections with our guests
True Confidence
: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay
True Listening
:focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness
: is about providing our guests with what they need, and doing so in a timely and caring manner
What we are looking for:
Previous management experience as Food Beverage Manager, Assistant Food Beverage Manager, Front Office Manager or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Food Service.
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure;
Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
Willing to work a flexible schedule including evenings, weekends and bank holidays;
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.