Job Description

Guest Service Manager

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Metropole Hotel, Llandrindod Wells

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Located in Llandrindod Wells within the beautiful Elan Valley.

The Role of Guest Service Manager

The

Guest Service Manager

will be responsible for the daily operation and team whilst on shift and ensure a warm welcome for all guests. The

Guest Service Manager

will lead the team daily to ensure that all standards are maintained, colleagues are trained and working safely at all times whilst delivering that exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.


An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who can lead a team to strive for excellence.


The

Guest Service Manager

will be an experienced Guest Service Manager or Supervisor looking for the next step in their career, with the guidance of a supportive General Manager and personal drive and passion to develop, we will help you grow and develop.


The role of

Guest Service Manager

will report to the Assistant Manager and is ideal for someone who has strong demonstratable experience in Hotel Guest Service's - Front of House and Food & Beverage.

Job Overview:

As Guest Service Manager you will lead our team and ensure the highest level of guest satisfaction. As a key representative of the hotel, you will oversee daily operations, manage guest relations, and support a seamless check-in and check-out experience.

Experience & Qualifications

Proven experience in guest service management role within the hospitality industry. Strong leadership, problem-solving, and decision-making abilities. Excellent communication and interpersonal skills. Proficiency in hotel management software and reservation systems. Demonstrable ability to multitask and thrive in a fast-paced environment.

Benefits

30 BB per night colleague rate 60 BB per night for Friends and Family rate Celebration of milestone employment anniversaries 50% off Food & Beverage in our hotels Meals on duty provided Access to Hospitality Rewards Offerings from retail and dining discounts Employee Assistance Programme and same day on-line GP appointments Quarterly Shining Star recognition Annual colleague celebrations Free use of gym and leisure facilities

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Guest Service Manager

Full Time


5 days from 7