Job Description

We have a fantastic new vacancy for a

Guest Service Manager

to join our team at the

Holiday Inn Express Cambourne- Cambridge West

.

Responsibilities:

As Guest Services Manager you will lead the Guest Services operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.



Based in the Holiday Inn Express Cambourne, you will be part of a team of passionate people who know that being the best doesn't always mean working around the clock.


This a unique opportunity to work across both Front office & Food & Beverage, therefore the ideal candidate will be flexible to work across both area's.



To be successful in this role, the ideal candidate will possess at least 2 years experience in either Reception Management or/and F&B Management. To highlight, you will be responsible for:

Front of House Service:

Lead and train front-of-house staff to deliver excellent customer service, ensuring a welcoming atmosphere and prompt, friendly service.

Reception Work (Opera PMS):

Assist with hotel reception duties using Opera Property Management System (PMS), including check-ins, check-outs, and guest queries, ensuring a smooth and seamless guest experience.

Team Management:

Hire, train, and supervise kitchen and service staff, fostering a culture of teamwork and professionalism.

Cost Control:

Monitor budgets, control costs, and ensure profitability within the department while maintaining high service levels.

Food Safety & Hygiene:

Ensure compliance with all food safety regulations, maintaining a clean and safe environment across all food preparation and service areas.

Kitchen Hygiene:

Implement and monitor rigorous cleaning schedules, ensuring that all kitchen equipment and areas meet health and safety standards.

Food Ordering & Inventory:

Manage food orders, stock control, and supplier relationships to ensure timely, cost-effective, and high-quality deliveries.

Dish Quality:

Oversee the preparation and presentation of food, ensuring all dishes meet the high standards expected by our guests.

Qualifications:

Excellent leadership and team management skills. Strong attention to detail with a passion for customer service. Exceptional communication and interpersonal skills.

Perks and Benefits:

Competitive salary Career development opportunities within the company Employee discounts




Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!



The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.