Job Description

Location: London, Cardiff or Manchester
Reporting to: Chief Control Officer
Closing date: Friday 25th July, 12pm
About Starling Bank
At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.
Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.
Hybrid working: All Starling Bank colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.
The Role
We're seeking a forward-thinking and experienced risk and control professional to join us as Head of Frameworks, Governance, and Reporting. This is a management role within the First Line of Defence (1LoD) Chief Controls Office (CCO), responsible for managing and evolving our governance and reporting routines. You'll deliver high-quality reporting and insights to senior leadership, executive committees, and regulatory stakeholders.
We're looking for a strategic thinker with excellent communication skills, a deep understanding of non-financial risk, and a proven track record in producing board-level reporting. You'll lead a high-performing team and ensure the integrity and quality of risk data, reporting, and frameworks across the bank.
Key Responsibilities Include:

• Lead the production of impactful reporting to senior forums and governance committees, ensuring clear articulation of control performance, trends, and key themes across business areas.
• Monitor top and emerging risks in partnership with business stakeholders and ensure timely escalation and resolution through practical governance mechanisms.
• Oversee the issue and action management process, ensuring clear ownership, timely closure, and meaningful remediation of issues.
• Drive data quality and consistency in the Governance, Risk & Compliance (GRC) tool, enabling accurate real-time insights and decision-making.
• Lead, coach, and develop a high-performing team, fostering a culture of continuous improvement, innovation, and collaboration.
• Work closely with control owners, business and functional leads, and 2nd line partners to strengthen governance and control practices in day-to-day operations.
• Support delivery of strategic initiatives by embedding frameworks and governance models that enable agility and transparency.

Requirements
Essential Experience

• 7+ years' experience in control, governance, or reporting roles within the financial services industry.
• Strong track record of designing and delivering executive- and Board-level reporting that informs business action.
• Deep understanding of control frameworks and governance models and how they enable effective 1st line execution.
• Hands-on strong experience with GRC systems and leveraging them for insight and assurance.
• Proven leadership capability and stakeholder influence across functions and levels.

Skills and Attributes

• Strategic thinker with excellent planning, problem-solving, and communication skills.
• Strong report writing and data visualisation skills -- able to turn complexity into clear insight.
• Commercial mindset with a proactive, delivery-focused approach.
• Collaborative and resilient, with a passion for improving how things are done.

Benefits
Why Join Starling?
Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways.
Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing."
Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:

• Company-enhanced salary sacrifice pension scheme (7% employer contribution)
• Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day's holiday for your birthday
• Life Insurance at 4x your salary.
• 16 hours of paid volunteering time a year.
• Ability to buy or sell annual leave.
• Generous family-friendly policies.
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.