Job Description

Exciting Opportunity: Head of Fulfilment & Distribution

Zendbox is seeking an ambitious, tenacious, results-driven operational leader to join our fast growing, fast paced, omni channel scale up. We're a fast-paced, entrepreneurial team for those who want to make an impact, get things done, and help build a world beating fulfilment and distribution operation.


As Head of Fulfilment & Distribution, you will own and lead the entire end to end process from inbound to outbound, inspiring and developing a high performing team that processes up to 20,000 orders daily across B2C, B2B, and retail channels. You will report directly to the COO and lead a talented management team, including:

B2B Manager Goods In & Inventory Manager Goods Out Manager QC Manager

This is your chance to step up as a leader in a business that is scaling fast, driving continuous improvement, operational excellence, and exceptional customer experience.

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Your Key Responsibilities:

Own the Process: Lead and optimise all fulfilment and distribution functions including receiving, inventory, picking, packing, shipping, returns, B2B, and quality control


Lead and Inspire: Coach, motivate, and develop a high energy, ambitious team that thrives in a scale up environment


Drive Continuous Improvement: Identify and deliver process improvements to increase speed, accuracy, and efficiency while maintaining world class standards


Collaborate Across Teams: Work closely with forecasting, commercial, tech, and customer service teams to deliver seamless end to end fulfilment


Deliver Results: Ensure KPIs are met or exceeded, with your leadership directly influencing customer satisfaction and business growth


Champion Compliance and Safety: Maintain high standards of health and safety, quality, and regulatory compliance


Get It Done: Tackle challenges head on, remove roadblocks, and make things happen

Requirements

Proven experience leading large fulfilment, distribution, or warehouse operations at scale Strong leadership skills with a track record of building and motivating high performing teams Experience managing multiple functions including B2B, inbound, outbound, inventory, and QC Deep understanding of warehouse processes, WMS systems, and continuous improvement Excellent problem solving skills with a data driven mindset Confident communicator who thrives in a fast paced, entrepreneurial environment Tenacious, ambitious, and relentlessly focused on getting things done

Why Join Zendbox?

Fast Growing Scale Up: Join a dynamic, ambitious team that is disrupting the fulfilment industry


Leadership Impact: Report directly to the COO and help shape the future of our operations


Omni Channel Opportunity: Be part of a true omni channel operation across DTC, B2B, retail, marketplaces, and social commerce


Career Growth: Develop your leadership skills and make your mark in a business that rewards drive, tenacity, and results

Benefits

Competitive base salary between

65,000 - 70,000

per annum DOE Career development opportunities and ongoing training On-site parking Supportive and collaborative work culture 25 days holiday (plus bank holidays) Paid Birthday leave * Free food and drinks