Job Description

We're seeking a passionate

Health Club Manager to lead our Health Club at

Theobald's Hotel.

In an exciting period of growth and refurbishment of the site- you will be at the heart of developing and growing the Health Club division of the business- including implementation and set up of systems, procedures and service standards. You should be comfortable setting up operations from scratch- creating and evolving processes as the business grows.


The

Health Club

Manage

r

will ensure that the Hotel's health club provides exceptional Customer Service to all guests, ensuring that quality standards are maintained whilst achieving maximum revenue and guest satisfaction. The

Health Club Manager

leads the Health Club team, including leisure, fitness and wellness teams, ensuring the facilities- gym, pool, brand new Paddl courts, Cryo-therapy, Vitamin replacement and wellness treatment rooms, are maintained in great condition and available to our guests and members.


With the site under full re-development, relaunching and regenerating the leisure facilities in full- it's an exciting time to join the hotel to lead the Health Club team- '

Ownership with Personality'!


Main Duties of Health Club Manager Role:

To manage all Health Club operations, classes, PTs, and rota-ing to ensure Guest service levels are maintained and facilities available at all opening times Leadership and development of your Team, including managing, leading and recruiting- instructors, PTs, contractors and therapists. Ensure the rota is arranged to meet the needs of the Business and diary plans Managing budgets and KPIs- including treatment sales, retail growth and membership add-ons Pro-actively grow Health Club membership and income streams To anticipate guests' needs wherever possible and promote them within the Hotel and local community enhancing guest satisfaction. To positively approach all sales opportunities in order to maximize club membership and Hotel revenue to meet and exceed budgeted targets.

The ideal candidate will have:

Minimum 3 years Hospitality and Leisure management experience. Passion for fitness and leisure industry with awareness of current wellness and fitness trends Lifeguard qualification, First Aid Qualification, Pool Responder and Pool Plant Qualification highly advantageous NVQ Level 3 or YMCA Gym Instructor qualifications. Excellent written and verbal communication and customer service skills

In return we offer our

Health Club Manager

a

competitive salary, with performance bonus available

, opportunities for you and your team to continue to develop, and autonomy for your Leisure division within the Management team of a thriving hotel.


You also benefit from;

Cycle to Work Scheme 24 hour free and confidential support through our Employee Assistance Programme, for you and your family during difficult times- including legal advice, welfare support and guidance, and financial grants Retail & supermarket discounts Ability to stream your wages as you earn, should you need urgent access to funds, ability to save and financial webinars Development opportunities through formal training, qualifications and apprenticeship programmes Team discounts, including Leisure membership and discounts on restaurants and Hotel stays in Group- up to 50% off Discounted bus scheme Increasing annual leave On site parking
Surya Hotels is one of the UK's leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK's most idyllic settings, from historic Suffolk and Norfolk towns, Essex City or coastal resorts to picturesque Surrey villages.



Our hospitality family has a 'best in class' ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within.



We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our 'See-you-again-soon' Goodbye.

Stay. Explore. Discover.

INDLEISURE