Job Description

We are recruiting for a supervisor that is passionate about Health and Wellbeing.

Job Summary:

As a member of the team your role, first and foremost, is to lead the Reception, Pool and Fitness Function. By taking professional pride and care in all areas of the job, you will contribute towards creating both an inviting environment and memorable experience for hotel and leisure club guests. Welcome guests and answer all enquiries with patience whilst observing set standards. Must have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time. To also ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Health Club Manager are implemented and adhered to by all reception and Spa team.

To ensure bookings are made to maximize the business and aim to give all clientele the best possible service.

You will be able to capitalise upon the strengths of The Oxfordshire and its team in helping to deliver a high standard of customer care and attention, drawing upon you own corporate awareness of current industry trends. You will work within an agreed budget and have responsibility for standards, departmental profitability, commercial edge, and overall efficiency where possible.

To work effectively with the Health Club Manager to ensure a seamless working environment.

KEY AREAS OF RESPONSIBILITIES

Financial/ Commercial

To organise Concept scheduling to maximize use of time and ensure maximum profitability whilst ensuring that the clients' needs are of first importance.

To issue recommendations regarding operating budget, planning and evaluations of financial performance, including reports on sales and operations with supporting statistical data in relation to reception.

To participate in training and personal development programs within the Spa.

Job Responsibilities:

1. Make sure that we attain minimum standards as dictated by the Health & Safety Legislation and internal Audit requirements.

2. Continually improve site standards and always set a standard of professionalism.

3. Instil a real sales mentality into the reception teams, so that they have the confidence and pride to promote our services to customers guests and members.

4. To ensure a warm friendly welcome and provide clients with superior services, products, and guidance. Promote and sell services at the Spa and maximize the potential of all sales.

5. Recruit, developing and managing effective duty managers and receptionist teams with the capabilities, attitude and enthusiasm to deliver our organisational quality, health improvement and commercial goals.

6. Supervise team members and provide them with the training and direction they need to meet company and personal expectations.

7. To ensure daily work areas are allocated to staff in the most efficient and cost-effective way to achieve results.

8. Communicate all messages efficiently and handle complaints, and questions in a prompt manner, keeping the Health Club Manager informed.

9. Direct, supervise and assist with event marketing, preparation, and clean-up. Schedule events regularly to drive new memberships and build community awareness.

10. Ensure that club facility and equipment are always kept clean and in compliance with company standards and local regulations keeping in line with health and safety.

11. Ensuring own and staff members' first aid training is up to date.

12. To have responsibility for departmental sales and marketing initiatives, liaising with reservations to initiate regular promotions.

13. To monitor stock of all cleaning materials and equipment is controlled to maximum benefit, whilst always considering Health and safety. Will be expected to help with stock control, stock takes and orders as requested by the Health Club Manager.

14. Ensure the swimming pool and facilities surrounded inside and out are being regularly checked and feedback all issues relating to maintenance.

15. To be responsible for the cleanliness of the guest facilities and to make sure that there is sufficient stock in the changing areas of the spa.

16. Be equipped and trained to carry out checks governed by legislation.

17. The ability to cash up effectively and liaise with the finance department for any discrepancies. To ensure reports are produced and balanced daily.

18. Ensure a seamless approach and can-do attitude in relation to ensuring all P/T classes run effectively that all guest, customers, and guests are always communicated.

19. To ensure all members have an induction of the facility.

20. Process and maintain membership records in accordance with GDPR guidance and produce monthly sales reports. Manage the membership database system, tracking monthly Direct Debits and monitoring annual renewals.

21. Organise and oversee Group Bookings.

22. To attend managerial meetings as and when required in the absence of the Health Club Manager.

23. To comply with statutory and contractual requirements regarding the workplace such as employment law, health and safety, hygiene, fire prevention and to ensure that a skills audit is regularly undertaken to determine compliance in these areas, updating the H.R department, as necessary.

24. Responsible for overseeing all staff rosters according to business demands.

25. Responsible for all administrative procedures to ensure that the Spa is run professionally and in accordance with Health and Safety Policy.

This list of duties is not exhaustive, nor is it intended to be, and duties are not listed in any order of priority.

Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount Gym membership On-site parking Sick pay
Schedule:

8 hour shift Monday to Friday Weekend availability
Ability to commute/relocate:

Thame, OX9 2PU: reliably commute or plan to relocate before starting work (required)
Experience:

Health Club / Spa: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: HCS-05
Expected start date: 01/07/2025