Heating Office Administrator
Job Description
Rix began as ship owners in the 1870's however, shipping is only a small part of what we do today. With our diverse activities range from stevedoring, warehousing, and car retailing through to fuel distribution, manufacturing, Heating services and a varied property portfolio.
Rix Gas Services are looking to expand their team, therefore have a fantastic new opportunity for an experienced Office administrator to support the team with the daily administration tasks associated with operating a service driven business.
The ideal candidate will have excellent communication and organisational skills. The successful applicant will pride themselves on providing excellent customer service to our customers, both existing and new. They will have strong attention to detail when coordinating engineers diaries and it will be second nature being able to prioritise the needs of the customer accordingly when allocating work to Engineers.
The Role:
Your day-to-day duties will include:
Answering queries via phone calls and emails
Log customer calls ensuring client priorities are met
Plan Engineer's weekly workload taking into consideration client needs
Ensuring appointment documentation is sent out to customers in a timely manner
Check periodically to ensure Engineers have the sufficient and appropriate workload
Identify and escalate opportunities to improve operative performance, and process improvement
The Candidate:
The ideal candidate will have the following:
Excellent customer service experience
Good telephone manner
Ability to work as part of a team
Knowledge of working with Microsoft excel, outlook and word
Basic understanding of computerised systems
Highly organised and ability to prioritise workload
Good communication skills
Problem solver
Driving License & own transport
In return we can offer you:
The opportunity to develop
Cycle to work Scheme
Employee Assistance Program
Competitive salary
Job Type: Full-time
Pay: 25,500.00 per year
Benefits:
Cycle to work scheme
Ability to commute/relocate:
Kingston upon Hull HU5 1RS: reliably commute or plan to relocate before starting work (required)
Application question(s):
Have you worked within a service business before?
Experience:
Customer service and Administrative: 3 years (required)
Licence/Certification:
Driving Licence (required)
Work Location: In person
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Job Detail
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Job IdJD3747457
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKingston upon Hull, ENG, GB, United Kingdom
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EducationNot mentioned