Wood Leisure operates six Holiday Parks across Scotland offering self-catering accommodation, holiday home ownership as well as touring pitches, offering a great Scottish holiday environment for families and friends to enjoy!
Holiday Park Assistant
We have a great opportunity for an enthusiastic, friendly individual to join our team on as our Holiday Park Assistant, including
weekend working
.
The role will involve a variety of tasks including Guest Relations as part of our reception team, dealing with our guests and owners, providing a great customer service, completing daily administration duties & Housekeeping/Laundry. Great communication is essential when working alongside our Park teams and responsibility in ensuring the smooth running of bookings. This role will also support our housekeeping team with our inhouse laundry duties while working in our reception & occasional housekeeping duties on our self-catering accommodations.
The ideal candidate will play a crucial role in supporting daily operations and ensuring exceptional guest services within our hospitality environment. This position requires a keen attention to detail, excellent organisational skills, and a passion for providing outstanding service.
Responsibilities
Assist in managing daily administrative tasks to ensure smooth operations.
Provide exceptional guest services by addressing inquiries and resolving issues promptly.
Housekeeping of the accommodation, facilities and laundry.
Maintain accurate records and documentation related to guest interactions and operational processes.
Collaborate with various departments to enhance overall guest experience.
Uphold the highest standards of hospitality and professionalism at all times.
Skills
Strong organisational skills with the ability to manage multiple tasks efficiently.
Excellent communication skills, both verbal and written, to interact effectively with guests and team members.
Previous experience in guest services or hospitality is highly desirable.
Ability to work well under pressure while maintaining a positive attitude.
Proficient in using office software and technology relevant to administrative tasks.
A proactive approach to problem-solving with strong attention to detail.
Join us in creating memorable experiences for our guests while contributing to a dynamic team environment!
We hope to hear from you soon!
Job Types: Full-time, Permanent
Pay: 12.60 per hour
Expected hours: 35 - 40 per week
Benefits:
Company pension
Employee discount
Health & wellbeing programme
On-site parking
Referral programme
Schedule:
Day shift
Weekend availability
Application question(s):
Do you have administrative experience?
Do you have any commitments which would affect your availability for weekend working?
Experience:
Customer Service: 1 year (required)
Hospitality: 1 year (required)
Work authorisation:
United Kingdom (required)
Work Location: In person