Job Description

Job Advert

Cordwallis Heathrow (VW Commercials) are seeking a professional candidate who has exemplary customer service skills, ensuring our customers feel welcome and fully informed when they visit our service department.

This role is responsible for:

Acting as the single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.


Supporting Service and Parts Advisors with answering calls, dealing with walk in customers and general administration duties.

Career Progression

If you are also looking to further your career, look no further - we are particularly interested in candidates who would like to get to the next level and become an an

Accredited Service Advisor

(following the VW training accreditation path, recognised throughout the world).


You must be able to think on your feet reacting quickly to challenges that come your way, able to communicate effectively with your co-workers, you'll be happy working within a team and independently.


Proficient in all Microsoft applications (email, excel, word etc) and comfortable with learning new software such as Kerridge.


A "can do attitude" and happy disposition is a must, working in this family owned and run business.


If you are passionate about delivering excellent customer service and are ready for a new challenge, this could be the opportunity for you.

Responsibilities:

Welcome customers to the Branch & maintaining customer waiting area. Assist customers with contactless Check in/Check Out (Tjekvik). Check customer requests from Tjekvik including any additional services or products requested are added to jobs, charged and having items ready to collect. Deal with customer needs face-to-face and over the phone with a professional and friendly approach Assist in any area of Cordwallis Service Core Process from Scheduling, Pre-Calls, Customer Updates, Follow up Calls and future work planning. Gaining / checking for work authorisation from customers or via customer platforms. Updating customers as directed by Service Team. Inform customer of outstanding campaigns and arrange for work to be completed Management of Service Team Voicemail Group Engagement in personal development plan to Service Advisor Accreditation. Build rapport with all staff and customers To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards To maintain invoice filing in an accurate, timely and efficient manner To ensure up to date knowledge and training on all franchise requirements To undertake such other tasks as may reasonably be required To enhance the image and reputation of the company whilst supporting its commercial interests To comply with good health and safety practice, all statutory requirements, company policies and standard procedures

More about us!

Manufacturer training programmes available - we will support you with your desired career progression level

30 Days Annual Leave including Bank Holidays Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs) Holiday+ Purchase Scheme (up to 3 days available to purchase) Statutory Pension Scheme Accident Policy for all employees Uniform/PPE supplied Free Class IV MOT per year Mental Health First Aiders Referral bonus if you introduce your technician friends (1500!) Paternity pay - Full 2 weeks Corporate uniform provided Cycle to work scheme Working for a friendly family business!

Let's be clear - The ICE (Internal Combustion Engine) will continue for the next 25 years and beyond - it isn't all Electric!

Working for Cordwallis is not just about the job - it's about you too. This is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, accident insurance scheme, holiday loyalty scheme, cycle to work and the opportunity to develop your career up-to director level if that's your ambition.



Cordwallis is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; RESPECT, EXCELLENCE (People, teams, development), INTEGRITY (open, transparent, supportive) and FUN in terms of recognition for performing above and beyond and celebrate success in all we do.



If you feel you have the skills and expertise for this challenging role then please apply today.



Please be aware we can only accept applications from UK based applicants.