Job Description

Contract: Healthcare

Location: West Midlands

, CV2 2DX

Hours of work: 37.5

Contract Type: Fixed Term Contract

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.




We are looking for a highly organised and proactive Service Manager to lead the catering operations across 21 ward kitchens, serving approximately 1,100 patients daily. This role involves managing a team of supervisors and ensuring consistent, high-quality service delivery seven days a week.

The Service Manager will oversee the patient catering function, ensuring smooth operations across all ward kitchens. This includes managing staff, planning rotas, and ensuring compliance with food safety and health regulations. The role requires strong leadership, attention to detail, and a commitment to maintaining high standards of service and staff training.

Key Responsibilities

Lead and manage a team of host/hostess staff across 21 ward kitchens. Supervise three shift supervisors per 12-hour shift. Ensure smooth and efficient service delivery every day of the week. Follow all patient menus, including eight special diet menus. Plan rotas and shifts to meet service demands. Train staff to achieve 95%+ compliance in required areas. Monitor and manage staff sickness and absence levels. Plan and deliver training sessions and toolbox talks. Ensure correct use of equipment and report any breakages.

Professional and Personal Competencies/Qualifications

Proven experience in managing catering or hospitality teams. Knowledge and understanding of food safety and health & safety regulations. Excellent organisational and leadership skills. Ability to plan and manage rotas effectively. Skilled in staff training and development. Ability to monitor performance and maintain high service standards. Comfortable working in a fast-paced, patient-focused environment.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.



Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.




We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace




ISS is proud to be a diverse and inclusive employer.




ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background



Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.




If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com




If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace






To find out more about what we do - https://www.uk.issworld.com/