Job Description

:

Hotel Assistant Manager - Scarborough Hill Country Inn

Location:

North Walsham, Norfolk

Position Type:

Full-Time

Reports To:

General Manager

About Scarborough Hill Country Inn

Set within peaceful woodlands and steeped in history, Scarborough Hill Country Inn is a charming heritage property offering boutique accommodation, refined but casual dining, and an exceptional setting for weddings and special occasions. Ideally positioned close to the stunning North Norfolk coastline, the iconic Norfolk Broads, and the vibrant city of Norwich, our inn attracts guests seeking countryside tranquillity, characterful surroundings, and outstanding hospitality.

We are looking for a polished, experienced

Assistant General Manager

with a strong background in hotel management and an unwavering commitment to the highest standards of service. This role is ideal for someone who appreciates historic properties, understands the expectations of discerning guests, and thrives in a picturesque countryside environment.

Role Overview

The Assistant General Manager (AGM) is a key leadership position responsible for overseeing daily operations, enhancing guest experiences, and ensuring consistent quality across our historic property. Working closely with the General Manager, the AGM will help guide the inn's strategic direction, support staff development, and maintain the charm, efficiency, and excellence that our guests value.

Key ResponsibilitiesOperational Leadership

Supervise day-to-day operations throughout the hotel, including front-of-house, housekeeping, F&B, and guest services. Uphold the inn's historic character and ensure all operations complement the property's heritage and ambience. Assist with strategic planning, budgeting, and revenue initiatives to support ongoing growth. Maintain a strong on-site presence, leading by example to ensure smooth operations at all times.

Guest Experience & Quality Control

Deliver a warm, personalised guest experience that reflects the elegance and tradition of the property. Handle complex guest enquiries or concerns with diplomacy and exceptional professionalism. Monitor guest feedback and implement improvements to continually enhance the guest journey. Ensure that weddings, leisure stays, and countryside retreats all meet the highest standards of hospitality.

Team Management & Training

Lead, train, and inspire teams to deliver service that embodies the inn's reputation for quality and charm. Support recruitment, onboarding, and ongoing professional development. Foster a culture of excellence, accountability, and pride in maintaining a heritage property.

Financial & Administrative Responsibilities

Assist with budgeting, cost control, purchasing, and inventory management. Support occupancy and revenue management strategies to maximise business performance. Ensure full compliance with health and safety standards, licensing requirements, and HR policies.

Events & Food & Beverage

Oversee weddings, celebrations, and private events, ensuring flawless coordination in a historic setting. Work closely with kitchen and restaurant teams to uphold high standards of dining and service. Support the development of menus and event offerings that complement local Norfolk produce and traditions.

Qualifications & Experience

Required:

3-5+ years of hotel management or senior hospitality experience. Experience in boutique hotels, heritage properties, or high-end hospitality environments. Exceptional communication, organisational, and guest-relations skills. Proven success in leading and developing high-performing teams. Passion for delivering exceptional guest service in a historic countryside setting.

Preferred:

Experience overseeing weddings, events, and F&B operations. Familiarity with hospitality systems such as PMS and POS platforms. Relevant qualifications in hotel or hospitality management.

Personal Attributes

Mature, polished, and dedicated to excellence. Deep appreciation for historic buildings and their unique operational requirements. Calm, confident decision-maker with strong problem-solving skills. Personable leader who builds trust and inspires staff. Enthusiastic ambassador for the Norfolk area and local attractions.

Benefits

Competitive salary dependent on experience Bonus incentives Share of tips Opportunities for career development. Staff meals, discounts, and employee perks. The chance to work in a beautiful historical property surrounded by woodlands, with easy access to North Norfolk's beaches, The Broads, and Norwich.
We are an independent family run hotel which has 8 bedrooms and two cottages and the hotel is set in 9 acres of woodland and gardens.

A fabulous opportunity is afforded to sombody with the correct background and experience in hospitality, as this is a unique opportunity to be part of this beautiful project.

Please call Camila or Wendy on 01603 782061 to discuss further.

Job Types: Full-time, Permanent

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Experience:

Human resources: 1 year (required) Guest services: 1 year (required) Hotel experience: 1 year (required) Leadership: 1 year (required)
Job Types: Full-time, Permanent, Freelance, Graduate

Pay: 36,000.00-42,000.00 per year

Benefits:

Discounted or free food Free parking On-site parking
Work Location: In person