Job Description

We're looking for a meticulous, charismatic Hotel & Events Manager to take the reins of daily operations at our 23-bedroom boutique hotel and Boot Factory events space in Bristol. This is a hands-on, multi-faceted role where precision meets personality: someone who thrives on structure, presentation, and detail, while also bringing warmth and flair to guest experiences and events.

What you'll do

Lead the day-to-day hotel operation: oversee reservations, cash-ups, overdue invoices, maintenance, housekeeping standards, and breakfast/daytime service for guests and locals. Ensure everything runs with polish and calm efficiency - from immaculate rooms and elegant presentation to smooth systems and well-communicated rotas. Take ownership of the events side of the business: liaising with clients, managing pre-orders and logistics, and running weddings, gatherings, and celebrations with style and ease. Work closely with the Restaurant & Bar Manager and Head Chef to deliver seamless hotel stays, memorable events, and a buzzing neighbourhood hub. Be as comfortable behind the desk or on the floor making coffee as you are handling figures, budgets, and back-office tasks. Recruit, train, and motivate a skilled team; lead by example and step in on evening shifts where needed to oversee events or service.

Who you are

Super organised with a "speedy brain": you thrive on systems, structure, and order, but can also think quickly and calmly under pressure. A polished operator with high standards for presentation, cleanliness, and guest experience. Naturally warm and hospitable, with a flair for hosting and a softer sales touch - making people feel cared for while maximising revenue opportunities. Experienced in hotel operations and events management, ideally in boutique or lifestyle settings. Flexible and adaptable, able to work a variety of shifts including evenings and weekends when events require it. Financially and operationally astute, comfortable with budgets, invoicing, and reporting.

What we offer

Competitive salary (35,000-40,000 depending on experience) plus share of tips. A creative, independent environment where individuality is valued and hard work rewarded. Collaboration with a supportive management team and the chance to shape the future of the hotel and events business. Staff meals, discounts, and opportunities for progression within our growing group.
If you're a detail-driven operator with charm, calm authority, and a passion for delivering both seamless stays and unforgettable events, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Application question(s):

Can you share an example of when you've successfully balanced hotel operations with delivering an exceptional guest experience or event? Are you able to work a mix of shifts, including evenings and weekends, to support events and hotel operations? How long is your commute to BS2 8SA?
Experience:

Hospitality management: 3 years (preferred)
Work Location: In person