Job Description

Hotel Operations Manager

Business Unit

Hillyard House Hotel

Reporting to

General Manager

Closing Date

18/07/2025

BENEFITS

Generous Employee Discount to include: Retail discount - Discounted food and groceries Hospitality discount - Staff rates for Hotel and Self-catering accommodation, bar and restaurant Food & Drink Weekly Paid Enhanced Annual Leave Private Medical Insurance Learning and development opportunities for career progression

Who we are

Join the Eight5Zero Group and become a vital part of our award-winning team, where every member is valued and celebrated. As the parent company overseeing Fresh Food Centre in Castlewellan and Warrenpoint, Hillyard House Hotel in Castlewellan, Hillyard Mews self-catering in Newcastle, and the vibrant Tipsy Fairy bar and Mourne Food & Drink in Rostrevor, we are committed to establishing ourselves as the premier retail and hospitality group in the Mourne area.

Our Group-wide Purpose is to enrich our local communities with great tasting food, drink, and memorable experiences while ensuring the sustainability of our endeavours for generations to come. At the heart of this vision is our dedicated team, who tirelessly work to deliver superior products and exceptional service to our customers.

As the Tourism and Hospitality Company of the Year 2024, awarded to Hillyard House Hotel, we proudly uphold our ethos of prioritizing our people as the essence of our enterprise. We aspire to be an employer of choice, fostering a culture where every individual can thrive and where every customer experience is enriched with excellence.

Join us in shaping the future of retail and hospitality in the Mourne area. Be part of a team that values your contributions and celebrates your successes.

The Role

The Operations Manager plays a pivotal role in ensuring the seamless and profitable operation of our hotel. This position is integral to maintaining high standards across all departments, from accommodation and food and beverage outlets to front-of-house services and administrative systems. The Operations Manager will lead and inspire the team, stepping in to manage busy services, and deputising for the General Manager in their absence.

Operational Efficiency

Ensure efficient and profitable operation of hotel accommodations and food and beverage outlets. Lead service in restaurant and bar Deputise for the General Manager in their absence.

Collaboration and Communication

Work closely with all departments to ensure efficient communication. Maintain security awareness by covering duty manager shifts. Promote the hotel and develop new projects.

Business Activities

Create cost-effective rosters alongside the General Manager. Manage budgets for crockery, cutlery, and glassware. Contribute to annual budget planning. Collaborate with the General Manager and Marketing to ensure timely promotions. Help oversee hotel social media and marketing campaigns.

Front of House

Respond to customer complaints professionally and efficiently. Handle difficult situations calmly and effectively. Assist in any hotel area as needed. Maintain procedures for stock levels and order supplies. Ensure all hotel areas are clean and hygienic with adhered-to cleaning rotas. Attend company meetings and provide timely feedback to management.

Systems Compliance

Ensure daily, weekly, and periodic administration meets company standards and deadlines.

Personnel Management

Oversee and enhance team performance, addressing issues such as punctuality and overall conduct through proactive management and strategic interventions. Supervise, train, and motivate staff to meet high company standards and comply with food and health and safety regulations. Identify recruitment needs and develop action plans. Recruit a team that meets and exceeds customer service standards. Identify training needs in agreement with the General Manager.

Previous management experience within the hospitality sector is essential.

Eight5Zero Group is an equal opportunities employer.

We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.

Job Type: Full-time

Pay: From 37,500.00 per year

Benefits:

Bereavement leave Company pension Discounted or free food Employee discount Free parking Private medical insurance Store discount
Schedule:

10 hour shift 8 hour shift Weekend availability
Work Location: In person

Reference ID: REQ000031