Job Description

Job Summary

We are seeking a professional and friendly Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional guest services in a welcoming environment. This role requires excellent communication skills, a strong ability to multitask, and a commitment to maintaining high standards of hospitality. A background in hotel or human resources is advantageous, along with leadership capabilities to supervise junior staff when necessary.

Responsibilities

A Receptionist Supervisors' daily tasks will involve:

Assisting the Reception Manager with administrative jobs Assisting the Reception Manager with Rotas Perform Duty Manager shift when needed. Supervising the teams' development alongside the Reception Manager Supervise efficient working of all staff at the front desk and assign special tasks to all individuals and ensure efficiency in working at all times. Responsible for the organisation and realisation of efficient and smooth check-in and check-out Responsible for an impeccable cleanness, hygiene and tidiness at the front desk area Responsible for the polite and friendly interaction with the clients at the front desk Dealing with incoming and outgoing post Taking room reservations and restaurant bookings Dealing with guest queries and complaints Sending out all Ledger Correspondence from early shift and late shift Completing stationary orders on a weekly basis or when hotel requires Helping manage management allowances to make sure the correct procedure is complete on a weekly basis
Person Specification

Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere Remain calm, patient and polite, if receiving customer feedback Be helpful and go out of your way to help our customers Be confident and self-motivated, demonstrate a passionate commitment to the business Welcome and embrace change, with a positive attitude Be able to work unsupervised Be honest and reliable, trustworthy and respectful Be immaculately dressed Maintain excellent time-keeping and attendance Be professional at all times Work together with the team to ensure that the business is the best it can be Be willing to take on jobs to balance the team workload Be able to communicate well with people of all levels Seek feedback and invest time in personal development Gain commitment of others by using own knowledge Resolve problems using current guidelines Be able to work independently and know when to escalate issues Be well-organised Always friendly and polite Able to deal with difficult clients or customers Good with computer systems Have polished communication skills
Job Types: Full-time, Part-time, Permanent

Pay: 12.71-13.00 per hour

Expected hours: 40 per week

Benefits:

Canteen Employee discount
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person