Job Description

House Manager

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Deadline:

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We are a social enterprise and we support vulnerable people so that they can 'Live the life they choose'. Mostly we support people with learning disabilities, young people leaving care and people with dementia...though we do lots of other great things too.



Our supported living services help people to live as independently as possible. You will be responsible for the house and the support given for people to live in a safe, excellent quality and happy home.



We want people who are passionate, creative, happy and have strong moral values to support our personal assistants to provide great care. If this sounds a bit like you then carry on reading. You'll find all you need to know in this job description. If there's something you are not clear about please ask us if you are invited for an interview.

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Your Purpose

Oversee the daily operations of your houses, maintaining a safe, stimulating, and enjoyable environment for the people who live there. Lead your house teams to deliver excellent quality care and support ensuring that individuals live healthy, fulfilling, and happy lives according to their needs.





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Your Line Manager

Your line manager will be Team Leader.

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Your Role

Recruit, induct, train and manage staff to delivery high quality, person-centred care, and ensure they are up to date with best practice Lead a team of personal assistants/support workers to deliver excellent quality care and support Support, monitor and develop your team to perform effectively in their role through regular 1:1s, coaching and mentoring Regularly check staff competency and care and support delivery to make sure staff practice remains excellent, and the team retains knowledge and skill Oversee the planning and delivery of person-centred plans ensuring all outcomes are met and plans remain up to date Support people and promote self-advocacy, including identifying when an independent advocate is needed Act as a liaison and advocate for individuals, coordinating with families, healthcare providers and community services Manage and monitor individual finances, medication, personal care, moving and positioning and other care and support activity to ensure it is delivered in line with our expected standards. Take prompt action where you identify concerns about care and support delivery and escalate as and when this is needed Ensure your houses are staffed safely through effective rota management Complete regular House audits to check service quality and compliance, identify actions for improvement, and make sure actions are completed to keep improving service quality Complete on-call to provide excellent support to staff teams out of hours as per our policy and guidelines Attend multi-agency meetings to address any concerns or changes to support for individuals in your care Liaise with landlords and housing providers to promptly report property concerns and any other property related issues Protect individuals from abuse and neglect, and report any suspected abuse Gather feedback from the people we support and use this to identify where improvements are needed. Complete regular house meetings with individuals to gather this information. Comply with data protection and confidentiality laws and only share information with authorised people
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Who you are

A caring, empathetic, kind and understanding person, driven by providing the best care and support (passionate) Someone who cares about people having choice and control over their own life, having healthy and happy lives and achieving their hopes and dreams(person-centred) A warm person, who enjoys what they do, and wants to help others to feel the same (happy) Someone who likes to take responsibility for things and others, and will be accountable for them too A problem solver, who likes to find new ways of doing things when that's needed, values self-improvement, and doesn't limit themselves (creative) Honest and transparent, you know what's right and wrong, and you're not afraid to admit when you've made a mistake or deal with an issue in your service (integrity) Good attendance and punctuality record A good communicator who can use different types of communication or is willing to learn how
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Inclusion

We strongly believe that a good workplace is one that values everyone and embraces both similarities and differences and therefore we want to ensure all our employees bring their whole-self to work. We expect you to:

Be committed to equality, diversity & inclusion; celebrate the differences of our people and contribute to a culture where everyone is valued and respected. Be committed to delivering person-centred services and recognising our customers as diverse individuals.



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Our Values

Our values lie at the heart of our organisation and underpin everything we do.

Integrity

We communicate openly and honestly and build relationships based on trust, respect and caring.

Creativity

We thrive on innovation and encourage positive risk taking.

Happy

We believe fun is the key to success

Person centred

We believe that everyone has the right to exercise choice and control in directing their lives and support. We inspire people to achieve greater things.

Passionate

We are dedicated to, and enthusiastic about, providing exceptional services.

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The Hours

Your contractual hours will be 37 hours per week. You will also be required to provide on-call for all service areas from time to time, and will be rewarded for this outside of your basic pay.

Why Choose

Poss

Abilities?

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Benefits

Pension Perks:

We contribute up to 4% of your salary into a pension plan.

Holiday Fun:

Enjoy 30 days of annual leave inclusive of bank holidays and access to our reduced rate holiday home at Ribby Hall Village, 3 extra days holiday on completion of 5 years service!

Duvet Days:

Perfect attendance? Have a paid day off to chill!

Health & Wellbeing :

Access for you and your dependants for free 24/7 confidential employee assistance programme support, including counselling, and internally trained Mental Health First Aiders to support you.

Social Events:

Join fun events with the people we support, staff, and their families.

Discounts & Benefits:

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement and much more. Not just that but as an employee of PossAbilities you are eligible for a Blue Light Card, ESSO discounted fuel card & similarly a Love2Shop - Every Day Benefits Card all easy-to-use discount schemes which saves you money on your day-to-day spending. We will even refund you the joining fee!
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Don't just take our word for it:

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We were named as one of

The Sunday Times Best Places to Work 2025

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On our latest staff survey 98% of respondents said they were proud to work for PossAbilities and 95% said they were happy working here!

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We were awarded Highly Commended for Employer of the Year at the 2024 National Learning Disability & Autism Awards.

What's it like to work at PossAbilities? Watch and find out... https://vimeo.com/907456586/b2d034812c?share=copy



We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We believe that diversity drives innovation and we actively seek to foster an environment where everyone can thrive. We welcome applicants from all backgrounds and are dedicated to providing equal opportunities for all employees, ensuring that our team reflects the diverse communities we serve.



If you require any accommodations during the application or interview process, please let us know, and we will work with you to meet your needs.