Job Description

About Reliance Social Housing CIC

Reliance Social Housing CIC is a Regulated Provider of social housing, governed by the National Housing Federation (NHF) Code of Governance and committed to compliance with the Regulator of Social Housing's Governance and Financial Viability Standard (GF&V). Our mission is to provide safe, affordable, and high-quality housing solutions to communities in need, ensuring financial sustainability and compliance within the sector.

Role Overview

A Housing Administrator is required to undertake general office duties such as answering calls, emails, arranging appointments, filing, diary management and some more specific paperwork related to our business.

The successful applicant will be supported by other members within the company with personal and professional development being encouraged.

The successful applicant will have some previous experience working in a similar role, ideally within the housing industry. Being proficient in Microsoft Office Suite and comfortable with dictation software/hardware are essential skills. A positive attitude, ability to manage workloads and drive to provide the highest level of service, are all important to us.

Key Skills & Experiences

Data entry / attention to detail required

Liaising with customers to chase information or communicate information

Excellent written English skills

Good attention to detail and accuracy

A customer focused, confident self-starter, able to deal with clients at all levels

Enjoys challenges

Flexible and pragmatic with a positive can-do attitude and a strong work ethic

Excellent knowledge of the Office suite of products, particularly Word and Excel

Desirable:

Previous experience in the Housing Industry (1 year preferred)

Knowledge in DWP and or benefits in general

Key Responsibilities

Assist Head of Department in smooth running of a newly formed department.

Handling tenant inquiries and providing customer service.

Managing property records and databases.

Ensuring compliance with housing regulations and policies.

Assisting with tenancy agreements and documentation.

Supporting Tenancy Coaches in addressing tenant concerns.

Organising meetings and consultations related to housing services.

Stakeholder engagement.

Event & Meeting Coordination: Organising tenant meetings, consultations, and community engagement activities.

Administrative Support: Handling correspondence, filing documents

The Reward:

We strive to be an excellent employer, providing demanding objectives within a supportive, open and honest culture.

For the right individual we have flexible conditions of employment and good opportunities for further training, development and career progression.

How to Apply:

If you are striving for a career in the housing sector, within a dynamic and growing company, please apply online.

Job Types: Full-time, Permanent

Pay: 24,000.00-28,000.00 per year

Benefits:

Company events Company pension On-site parking
Application question(s):

Do you have experience with DWP?
Experience:

Housing Industry : 1 year (preferred)
Work Location: In person