Job Description

Job Introduction

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Housing Estates Services Support Officer

(RP0017)

Fixed Term Contract to December 2026

Starting salary 27,544 with potential progression to 29,383 on achieving designated skills and experience

37 hours per week (4 days in the office/hybrid working)

We have an exciting opportunity for a Housing Estate Services Support Officer to join our team.

At Welwyn and Hatfield Borough Council we work hard to improve the lives and wellbeing of our tenants and leaseholders through a sense of community where people feel safe in their neighbourhoods and which they can enjoy and take pride in.


The main focus of this role will be the management of administration tasks, taking customer calls and writing letters and emails within the office. You will be assisting the Housing Estates Services Manager and Neighbourhood team with onsite inspections and contract management across Welwyn and Hatfield.


You will be a motivated individual, customer focused and proactive. You will provide a high-quality administration service to support the delivery of the neighbourhood and estate management functions across the borough.


We are looking for someone who has an understanding of what great customer service involves and a commitment to delivering outstanding results.


We are looking for someone with:

Experience of working in the housing sector, helpdesk environment or a similar customer facing role with strong customer care skills. Experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills. Able to prioritise their workload to meet deadlines but is flexible enough to meet the needs of the business. Experience of raising and processing orders. Experience of working collaboratively and building successful working relationships with key stakeholders, partners and customers. Good IT skills. A full UK driving licence and have access to a vehicle.

You will join a forward-thinking Council that puts their customers first. We know that in order to provide the best for our residents and visitors, we need to do the same for our people. We have set out to make our workplaces vibrant and happy places to be, places where our people feel safe, content and valued.

Our CORE values--Collaborative, Open, Responsible, Excellent--guide everything we do.

If you are passionate about helping people and enjoy working in a fast-paced environment alongside a great team - we want to hear from you.

Applications close on 27 July 2025

Remote assessments will be held on 1 August 2025

Interviews will be held on 8 August 2025

Housing Estates Support Officer (RP0017)

Salary

Starting salary 27,544pa with potential progression to 29,383pa on achieving designated skills and experience

Frequency

Annual

Job Reference

welhat/TP/100/316

Contract Type

Fixed Term

Closing Date

27 July, 2025

Job Category

Housing & Tenancy Management

Business Unit

Housing Operations

Location

Welwyn Garden City, United Kingdom *

Posted on

14 July, 2025