Job Description

Housing Management Coordinator

Luton, with travel to other services in Hertfordshire and Bedfordshire

Permanent, Full time (37.5 hpw), 9-5 with some flexibility to work evenings on occasions

Pay \xc2\xa311.51 per hour (\xc2\xa322,500 per annum) and great benefits including Health Cash Plan

Home, a place where you belong

This is a great opportunity for a Housing Management Coordinator to join our team here in Luton. As our Housing and Property expert, you\xe2\x80\x99ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you\xe2\x80\x99ll support them to manage and maintain their tenancy and rent accounts.

Typical day as a Housing Management Coordinator

• Carrying out daily welfare calls to our more vulnerable customers.
• Ensuring we are health and safety compliant and that maintenance standards are met.
• Carrying out essential daily, weekly, and monthly health and safety/compliance tasks such as fire alarm testing, pull cord testing, meter readings.
• Making sure that our communal areas are homes customers can be proud of, you\xe2\x80\x99ll support your customers by engaging and involving them in their service spends on new furniture.
• Help our customers with housing benefit claims, making sure that these are received on their rent account.
• Where there is a need, you\xe2\x80\x99ll also issue and sign warning letters and notices which may lead to attending court.
• Liaising with internal departments to turn around our vacant properties within set timescales and assess and interview potential new applicants.
• Organising and running planned events with customers on a regular basis and manging their involvement and welfare budgets.

Fancy going home each day knowing that you have helped change our customers lives for the better? You\xe2\x80\x99ll do that here, working for a Top 10 Great Place to Work in the UK!

You bring

• Experience in managing a housing management caseload and overseeing landlord and housing management duties
• Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
• Able to take on a lead role within the team, offering guidance and support to your colleagues
• The ability to work on your own initiative, positively influencing people from all different backgrounds.
• A \xe2\x80\x9ccan do\xe2\x80\x9d positive attitude, you\xe2\x80\x99re proactive and well organised, and able to work on your initiative.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners

Our team

You\xe2\x80\x99ll join Carol the Senior Client Service Manager and our amazing team of 12 Housing Management Coordinators working across Hertfordshire, Bedfordshire and Essex, we\xe2\x80\x99re super passionate about what we do! We\xe2\x80\x99re really proud of the customer involvement work we do and hope you will bring fresh enthusiasm and new ideas to encourage further involvement.

Job details

• Working hours are normally 9-5 however we ask for some flexibility to enable us to meet with customers who are working.
• Based at our service in Luton primarily, however you will also be asked to cover local services when colleagues are on leave
• Able to use technology for managing diary, creating spread sheets, making benefit claims and doing tenancy signs ups
• To get from A to B, you\xe2\x80\x99ll need a vehicle insured for business purposes. The great news is that we\xe2\x80\x99ll pay your mileage!
• You\xe2\x80\x99ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. !

What\xe2\x80\x99s in it for you?

• 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!
• Health cash plan saving you from \xc2\xa31140 per annum. We\xe2\x80\x99ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you\xe2\x80\x99re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that\xe2\x80\x99s why we\xe2\x80\x99re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our , us and for . Sometimes we close a job early, so don\xe2\x80\x99t delay or you might miss out. Finally, do let us know if there\xe2\x80\x99s anything we can do, to help you shine in our process at

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