Job Description

Salary 32,000 per annum plus great benefits including Health Cash Plan
Temporary (12 months contract), full time (37.5 hpw), Hybrid working
Newcastle upon Tyne, South Tyneside
We can't offer a CoS for this role
Home, a place where you belong
Join us as a Housing Manager at Home Group, in our awesome housing team in South Tyneside. You'll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day!
What's in it for you?

• 34 days leave, pro-rated (including bank holidays and a "me day")
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to 1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

What you'll do
Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities.
You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods.
Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
Managing our voids process including liaising with local authorities.
Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.
Why join us
This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work!
You have
You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too!
You have, or are willing to work towards Chartered Institute of Housing Level 3
Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude
Confident working with external partners and stakeholders such as local authorities, MP's etc
Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates.
Stronger together
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make !
The practical bits
This is a hybrid role and in an average week, you'll spend 3 days working from our community patches in South Tyneside and 2 days in the office at One Strawberry Lane in Newcastle upon Tyne.
Flexible working hours, do let us know about this when you meet us at the interview
We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.
To get from A to B, you'll need a valid driving licence and a vehicle insured for business purposes. The great news is that we'll pay your mileage!
You'll need an Enhanced DBS check done and we pay for that.
Find out more
Click APPLY NOW to see our , us and for . Roles can close early, so don't wait.
For reasonable adjustments email recruitment@homegroup.org.uk

Skills Required